Social media best practices for non-profits and the public sector

Jay Moonah closed the Managing Social Media conference with a presentation focusing on how non-profits and government organizations can make effective use of social media.

I’m capturing the highlights of the session from the Twitter stream using the #CdnInst hashtag and posting them here using CoverItLive.

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Jay Moonah

Integrating Social Media with Traditional Media

Parker Mason is a long time blogger and Twitterer. He’s also Product Support Manager at CNW Group. So, he’s well positioned to be able to comment on integrating social media with traditional media relations. And that’s the topic of his session at the one of the Managing Social Media conference with a session focusing on how Ford has used social media.

I’m capturing the highlights of the session from the Twitter stream using the #CdnInst hashtag and posting them here using CoverItLive.

Click on the CoverItLive window below to see the Twitter discussion of this session.

Parker Mason

IT Security and Social Media

The greatest hurdles I’ve encountered to the use of social media in the enterprise have been legal and security concerns.

Kevin Lo and Stewart Wolfe covered the IT security issues in their session at the Managing Social Media conference.

I’m capturing the highlights of the session from the Twitter stream using the #CdnInst hashtag and posting them here using CoverItLive.

Click on the CoverItLive window below to see the Twitter discussion of this session.

Kevin Lo and Stewart Wolfe

Copyright. The Elephant in the Room?

I’ve long grown accustomed to the principles behind Creative Commons copyright. Sharing is encouraged within boundaries defined by the creator. However, traditional “rights restricted” copyright law still governs most of the world.

Pina D’Agostino, Director of the Intellectual Property Law and Technology Program at the Osgoode Law School, provided an overview at the Managing Social Media conferenceof the key copyright issues for social media applications and the need for guidelines and policies to ensure that intellectual property rights are respected.

I’m capturing the highlights of the session from the Twitter stream using the #CdnInst hashtag and posting them here using CoverItLive.

Click on the CoverItLive window below to see the Twitter discussion of this session.

Pina D’Agostino

Privacy and Disclosure Issues in Social Media

Privacy is one of the key issues facing everyone of us as we navigate social media.

I readily share great swathes of what I care about, think and do through my postings on ProPR.ca, Twitter and other social media channels. On the other hand, there are parts of my life relating to friends and family that I don’t share. I believe that they must find their own level of comfort with the open book that is social media and define their own boundaries on what they will share and what they won’t.

A panel of three corporate lawyers,  Martin Kratz, Ariane Siegel and Mark Hayes,talked about the privacy issues relating to the use of social media in and by organizations.

I’m capturing the highlights of the Twitter stream during this session at the Managing Social Media conference using the #CdnInst hashtag and posting them here using CoverItLive.

Click on the CoverItLive window below to see the Twitter discussion of this session.

Martin Kratz, Ariane Siegel and Mark Hayes

Crisis Management in the era of social media

Leona Hobbs kicked off the afternoon of day one of the Managing Social Media conference with a presentation on how to manage a crisis when it can spread virtually instantly via social media.

I’m be capturing the highlights of the session from the Twitter stream using the #CdnInst hashtag and posting them here using CoverItLive.

Click on the CoverItLive window below to see the Twitter discussion of this session.

Leona Hobbs on crisis management in the era of social media

Finding the right social media for your organization

I’m on the first panel at the Managing Social Media conference being staged by the Canadian Institute in Toronto today and tomorrow.

Collin Douma, Adina Zaiontz and I are talking about how to identify the social media channels, apps and tools that meet the needs of your organization.

I’ll be capturing the highlights of the session from the Twitter stream using the #CdnInst hashtag and posting them here using CoverItLive.

Click on the CoverItLive window below to see the Twitter discussion of this session.

Joseph Thornley, Collin Douma, Adina Zaiontz panel

Mainstream Media challenges Social Media

Ira Basen objects to the way I covered his presentation last week in Toronto to the Canadian Institute Conference on Social Media.

Ira BasenIra is a smart, respected senior producer who has had a distinguished career at the Canadian Broadcasting Corporation.

He is also a highly opinionated person who knows how to use the pen and the editing room to make his points in a way that causes people to sit up and take notice. He does this by adopting a distinct point of view. He also is unafraid to make broad declarative statements that make a strong point. Most recently, he attracted attention and sparked debate with his six part radio series, Spin Cycle.

I definitely did not agree with many of the sweeping statements he made about public relations and social media when he spoke last week at the Canadian Institute Conference on Social Media in Toronto

I voiced my thoughts on Basen’s presentation in my Twitters from the conference. Ira was offended by my tweets. And he sent me an email to tell me so. The first paragraph in his email framed his complaint to me:

I guess it’s fashionable these days to slag speakers online while they are still on the podium.  Why wait until after they are finished so you might have an opportunity to actually reflect on what they had to say?  This way, you can impress your friends by how clever you are, as opposed to how insightful.  And besides, who has time for reflection in this busy world?

Ouch.

I don’t think of myself as someone who slags people. Nor do I tweet “to impress my friends.” My hope is that I can provide people with information and a chance to know what is being said at events they aren’t able to attend. And along the way, it gives me a chance to test my perceptions against those of others in real time.

I wasn’t alone in disagreeing with Ira Basen’s approach. On the other hand, some found value in what he said. And that, to my way of thinking, demonstrates the value of Twittering during a presentation. We can profit from other people’s thoughts in real time, deepening our understanding and providing validation or challenge for different perspectives.

So, to be fair, I’ve decided to post the original twitter stream, Basen’s email to me, my response to him and his further response. I’ve also offered to post the complete script of his presentation if he will provide it to me so that we can all have firsthand knowledge of what he said. In the absence of this, I think the Twitter stream provides insight into what different people culled from his remarks and the discussion that took place.

What do you think?

Once you’ve had a chance to read this, please tell us what you think? What are the real issues here and where do you come down on them?

The Conference Twitter Stream

Remember, this is Twitter. So, if you read top to bottom, you are reading in reverse chronological order. I have edited the stream to capture only the tweets directly relevant to Ira’s presentation. There were some other side conversations interspersed with these tweets. I’ve removed these tweets to make the conversation regarding Ira Basen’s presentation easier to follow. You can find the complete conversation by entering “CdnInst” into Twitter Search.

Ira Basen’s Email to me

Hello Joe:

I guess it’s fashionable these days to slag speakers online while they are still on the podium.  Why wait until after they are finished so you might have an opportunity to actually reflect on what they had to say?  This way, you can impress your friends by how clever you are, as opposed to how insightful.  And besides, who has time for reflection in this busy world?

And maybe it is also considered unfashionable to respond to being twittered, and to do so using more than 140 characters, but as I probably demonstrated the other day, I’m an old fashioned guy.  I assure you that I do not regularly follow your twitters, but a friend was kind enough to send along your remarks about my presentation, and I must say, I was disappointed.  I expected better from someone who is widely considered a leading light in Canadian PR.

In the five years that I have been writing and speaking to and about the PR industry, I have observed that there are basically two sets of responses to my work.  The first group considers me to someone who needs to be closely watched, and makes the assumption that as a journalist, particularly a CBC journalist, writing about PR, I must be both negative and wrong-headed.  I find this to be an almost reflexive response since those people often don’t seem to listen very closely to what I’m actually saying.  The second response is that I might have valuable questions to raise, and so I might possibly be worth listening to.

I have been gratified that the second group seems to far outnumber the first.  In the past three weeks alone, I have spoken to a group of about a hundred government of Ontario communicators, appeared on a CPRS panel, and did the Canadian Institute speech.  [text deleted at Ira Basen's request]

I do it because I think entering into a dialogue like the one we had on Wednesday is useful for everyone.  For some reason, you mock the fact that people were actively engaged in that discussion.  “Is that a good thing?” you wonder after observing that I got people talking.  I find that to be an incredible question for someone of your stature to ask.  Frankly, I think you should be embarrassed that you even raised it.  Why would you minimize the importance of that dialogue?

My point, in case you missed it, was that we need to think about the implications of the road we are going down in social media.  I raised issues that I think journalists need to think about as we embrace “citizen journalism”, and issues raised by PR’s entry into a world of social media where the gatekeeper function has been diminished.  If you don’t think those questions are worth discussing, you should have invited one of the many social media kool-aid drinkers on the circuit, rather than me.

My sense was that people in that room wanted to engage in that debate, even if you did not.  By the way, after reading your comments on Twitter, I was surprised that you did not raise your objections at the time, or come up and speak to me afterwards. I guess that is old fashioned as well.

You made several comments about my exchange with the representatives from Molsons. Surely you must know that the points I was raising were raised first, and with much greater vigour, within the PR community when that “blogger relations” event took place last July.   In case you missed it, here’s a place you can start…..

I had been hoping to attend the Molsons presentation on the first day of the conference, but I wasn’t able to make it.  I assume that the objections raised by Heather Yaxley, Judy Gombita and other PR practitioners about that event were discussed in that session.  If they weren’t, I’m glad I was able to raise them, because I think they are rather important. I would hope you do to, but I must say, after reading your comments, I rather doubt it.

You should also know that I take all of these invitations to speak to PR groups very seriously.  If my perspective on PR is as misguided and distorted as you seem to think it is, if all I do is propagate “simplistic and misleading stereotypes”, why do I keep getting asked back to speak?  I’d like to think it’s because many PR people appreciate the fact that there is at least one journalist around who takes what they do seriously, who knows more about the history and theory of PR than most of them, and who wants to try to improve the often dysfunctional relationship between PR and the press.  Or maybe it’s just because I’ll show up for free.

I do try to tailor my remarks to be of interest to my specific audience.  So no, I don’t have a set speech that I have memorized, and I’m not a snake oil salesman with a fancy slide show.  Those people seem to thrive on the PR conference circuit.  So perhaps my “entertainment” value is not up to your standards, but I guess you get what you pay for.  Perhaps it is a legacy of my years at CBC Radio, but we tend to think audiences can rise to a challenge, and content is rather important.

This is really all I have to say.  I’m feeling better now.  Have a nice day.

Sincerely,

Ira Basen

My Email response to Ira Basen

Hi Ira,

Thank you for your email.

Without doubt, your views and the way that you present them on air and in person spark discussion and tap emotions.

I used Twitter to offer comments on what you were discussing. It supplemented and informed the discussion in the room. And you will recall that during the question period, I did offer my views in the room itself (I was the person at the back of the room who suggested that social media is used to develop long term relationships with people who share interests with us, not simply to sell things.)

One of the great things about social media is that we all have a platform to offer comments to the people who are interested in the same subjects as us. Prior to the advent of social media, this ability to broadly publish comments was limited to people like you – people with access to mainstream media. And all too often, that meant that you talked at us. If we were able to comment, our comments would invariably be edited to fit into the format of a Letters to the Editor section or “Your turn” on the television news.

I think you make some good points. I only hope that you considered some of my points.

This discussion is, in my mind, all good. And I’m happy to provide you with a public opportunity to respond to the comments I offered in public on Twitter and in the room. So, I’ll publish a post with my original Twitter stream and your email reply to me. If you’d like to provide me with the script you read in the room, I’ll publish that as well.

Best regards,

Joseph Thornley

Ira Basen’s follow up response

Joe:

Thank you for your reply.

I understand the point you are making, but I really don’t believe that what you were doing on Twitter could be considered a triumph of two-way conversation, or somehow analogous to how journalism works.

For example, amongst the many unpleasant things you had to say about my speech, you accused me of tossing out “provocative things without quoting sources”.  You’re obviously entitled to your opinion, but let’s pretend that you were giving a speech and I, as a reporter, was assigned to cover it.  If I felt you were guilty of making comments that were unsourced, and by implication, untrue, journalistic convention would demand that I quote the offending statements, or at the very least, paraphrase them, before passing judgment on them.

That’s not what happened here.  You got to take a free swing.  None of the people who read your comment would have any way of making an independent assessment of whether it was fair or accurate, since, like me, they have no idea what exactly you were talking about.

And if I were a reporter covering your speech and I questioned the credibility of some of your statements, journalistic convention would also demand that I approach you and ask for further clarification before I write my story.

Again, this isn’t what happened here.  Your question to the room in no way reflected the tone or substance of your Twitter comments.  If you thought my remarks were so off base, if you truly thought I had perpetrated an “odious caricature” of public relations, why didn’t you stand up and say so, instead of sitting back and telling the world what you were unwilling to say to the room?

Here’s my point…. In my remarks on Wednesday I trotted out the old Spiderman adage that with great power comes great responsibility.  In your note you wrote that “prior to the advent of social media, this ability to broadly publish comments was limited to people like you – people with access to mainstream media”.  I agree with you, but I would add that in response to the power bestowed upon us by our monopolistic position, we adopted certain conventions, like the ones that I have referred to above, to try to ensure that we wielded that power responsibly.  We also, I might add, tried to maintain a civil and respectful tone.  I understand, of course, that we often came up well short of that ideal, but that’s not really the point here.

Social media is supposed to be a two-way street, and fairness and balance is supposedly ensured by the self-correcting capacity of the web.   But let’s look at this example.  You took some shots at me that I consider to be unsubstantiated, inaccurate, and unfair.  You were bound by no codes of conduct or ethics. I was only made aware of your comments because someone I know stumbled upon them.  You have now offered me the opportunity to reply, and I appreciate that, but that was not your original intent.  If it had been, you would have taken it upon yourself to initiate a dialogue on these issues that actually could have been quite useful to people in your business and mine.  That would have been a genuine two way street.

In the end, I think this whole incident confirms the original intent of my remarks on Wednesday.  Social media holds out great promise, but for true believers to embrace a technology without thinking through the potential pitfalls as well as the promise does a disservice to everyone.  As for Twitter, I think it is a wonderful tool for making dinner plans, but to think it can be a useful springboard for meaningful communications about important and difficult questions is, in my view, seriously misguided.

Finally, I have no problem with you posting any of this wherever you choose, but my comments in my first note about [text deleted at Ira Basen's request] is really nobody’s business, and probably unfair to the organizations involved, so I would prefer if you removed those references before posting.  I will send you a copt of my original remarks later.  Thank you.

Ira

What do you think?

So what do you think? What are the real issues here? Where do you come down on them?