Canadians will now have a way to ensure that their Facebook profiles can be updated after they die, as long as they have a legacy contact.
And that’s the real “Zero Moment of Truth.”
Who will you pick?
Canadians will now have a way to ensure that their Facebook profiles can be updated after they die, as long as they have a legacy contact.
And that’s the real “Zero Moment of Truth.”
Who will you pick?
On the most recent episode of the Inside PR podcast, Gini Dietrich, Martin Waxman and I talk about two very different topics: the squeeze large clients are putting on their marketing partners and Facebook’s hold on young users.
The Big Squeeze
Gini kicks off the discussion about the growing number of large companies that are taking longer to pay their marketing partners. In the case of some companies, such as P&G and Mars, advertising agencies, marketing and PR partners will find themselves waiting up to 120 days – four months – for payment. And that can be crippling to a creative business. Gini has some thoughts about how PR agencies can avoid being caught in the slow payment trap. In the short term, it may come down to this: If you don’t want to play the big client game, extending your credit to people whose credit rating is is probably much better than yours, you may just have to say no. And if they won’t attempt to find a workable middle ground, you may just end up saying no to working for them.
Martin believes that this would be bad for creative agencies and for marketing itself. It used to be that creatives would be constantly breaking off of the larger agencies they worked for in order to form new ventures. And with a fresh creative perspective, many of them would land a large account that would enable them to build an agency in their own vision. Heck, that’s how Terry Fallis and I started Thornley Fallis. A couple of guys with a fresh perspective on the business working on folding banquet tables in borrowed space. But we landed B.C.E. (Bell Canada Enterprises), then GlaxoSmithKline, and then Molson. And from there, the business took off.
Is that still possible in this current environment? Martin asks, “How can you compete to win clients like this if the financial terms would put you out of business before you have a chance to grow?” Yes it is possible, but ever more difficult. In order to succeed, small agencies need to keep a focus on what has always been the most important factor. Creativity. If we can do something that’s truly remarkable and memorable, we still can thrive.
Facebook’s Hold on Youth
Recently, some have suggested that Facebook is past its prime with teens. A study from Forrester Research indicates that Facebook still remains young people’s favorite social network. Martin agrees that Facebook may still be used by teens. But he suggests that we look at an intangible factor that may point to the future. Do teens still consider it cool? Or are they there because they have to be because their friends are there? If that’s the case, Gini suggests that teens will not remain reliant on Facebook. Older people who have left school, moved away from their hometown, and are in mid-career, rely on Facebook to keep them connected with the people that they knew at an earlier time. Teens, however, are surrounded by their social network. They don’t need Facebook to stay in touch with friends. They know who their friends are and they can easily use different media, including texting, to stay in touch with their friends.
I think there’s a different between these two questions, “Do people use it?” and “Do people feel cool when they use it?” The first question finds its answer in past behaviour. The second question points the way to future behaviour. And if that’s the case, don’t count on Facebook keeping its stranglehold on youth. For now, young users are still on Facebook. But where will they be next year?
I wrote this post to appear first on the Inside PR Podcast blog. I’m posting it here in case you missed it there and might be interested in it.
Facebook, with its billion-plus active users, is a can’t-ignore platform for marketers. But there has been a longstanding problem with Facebook. Many users view with suspicion its approach to privacy and sharing data it collects about us.
Especially for people who started on Facebook early when it was truly a place where we could connect with family and friends, the terms of our implicit deal with Facebook seemed to change in an unpredictable and one-sided way. Yes, we all understand that Facebook must be a profitable company and that means monetizing the data and action of the people who use it. However, how it was doing this was to often opaque to the user and seemingly arbitrary.
Yesterday at f8, Mark Zuckerberg announced three new measures that will give users greater control of the personal information that we share with others. Even better, these measures are being implemented in a very user-friendly and accessible way, something which has not always been the case with past Facebook privacy measures.
So, what did he announce?
First, Facebook now will allow people to try new apps in an anonymous mode without having to give away all of our personal information simply to test the app. In my mind, this is a huge and important move on Facebook’s part.
The reality is that, in the past most people would simply agree to any of the privacy and data sharing provisions presented to them in order to get at the shiny new object that they wanted to try out. In no way could their consent be considered informed. And if we decided that we didn’t like the app, we needed to wade through a difficult-to-use app menu in order to find and delete the app.
With the change announced yesterday by Zuckerberg, users will be able test the app before giving it access to our personal data. If we like it, we can register at a later date to share our information and achieve the customization offered as a result. Giving users the ability to test a nap before they give away personal data is a huge and long overdue move.
Public information will be shared as a default. However information such as our friends list, email address, birthdate and other personal information will be subject to a conscious decision to share on the users part. Each type of information to be shared will be clearly indicated on a login screen so that users can stop and consider what we are doing. Another important move that will make a difference.
Finally, Facebook is redesigning its app control panel to make it easier to see what we have shared through each app and make adjustments after we have installed them. A simple move that makes controlling our privacy attainable for even the casual user.
You won’t see these changes immediately. Facebook will introduce them gradually over the coming weeks and months. The new app control panel will appear first, within weeks according to Facebook. The anonymous login currently is being tested by a few developers, with rollout to more developers planned in the coming months. The new login should be introduced in a few months.
Anything that builds trust in the platform is good news for marketers
So, that’s what Facebook announced yesterday. Three simple and straightforward changes that go a long way to giving us greater control over our privacy on Facebook. And as such, they help to restore a degree of confidence and trust in Facebook.
Marketers should be applauding these changes. By building our trust in the platform, Facebook makes itself a more welcoming and trustworthy platform for marketers’ messages.
Yesterday was a good day for privacy. Yesterday was a good day for Facebook. Yesterday was a good day for marketers.
On this week’s Inside PR podcast, Gini Dietrich, Martin Waxman and I talk about new social management tool Jugnoo, tablet computers, Facebook timelines for pages and a new feature in social media measurement tool Sysomos.
Jugnoo – and the importance of courting before marriange
Last week we reported that Jugnoo, a new social media management console service had launched in open beta. Martin and I both were impressed with its feature set. (Disclosure: Gini Dietrich is an adviser to Jugnoo. However, Martin and I weren’t aware of this when we raised it as a topic of discussion for the podcast. Discreet Gini.) I was so impressed that I requested access to the beta so that I could test it. And then I hit a hard stop. As one of the first steps in using the service, Jugnoo asked me to install some code on my website so that Jugnoo could access data from my site. For me, this is a show stopper. Installing code and sharing data is a big step, one that I am willing to take only with services that I trust and that I have some degree of comfort I’ll use for some time. Gini thinks that I’m being overcautious. She believes that most small businesses won’t hesitate to provide access to their data because they will perceive that in return the service will “hold their hands,” providing them with insight into what they should be doing and whether it is working. Do you have the same reaction to being asked for access to the backend of your Website as a first step in testing a service.
Tablets and the content creation challenge
We also talk about the rapid adoption of tablets in the workplace. Two years ago, we considered our notebook computers to be the go-to mobile devices. Today, we each use a tablet computer. Initially, tablets were billed as media consumption devices. However, all three of us now use our tablets to create content – blog posts, documents, etc. Gini and I have found that this has driven us to switch from Microsoft Office to other applications that exist in the cloud – Evernote, DropBox, Google Docs. We use these apps to have access to our data and content across devices. This enables us to move smoothly between our desktop computers, notebooks (yes, we still use them), tablets and cellphones. And we see this trend accelerating with the newest generation of tablets. We wonder how long it will be before we will be able to reduce the number of devices. The limiting factor on this is the evolution of tablets to include both the hardware and software to support all the content creation we want to do.
Timelines – too much commitment for small businesses?
Timelines for pages is being rolled out to all users at the end of the month. Gini is keen on timelines. She’s watched as content that she had long ago posted to the Arment Dietrich page has resurfaced. Old content becomes more accessible. I’m skeptical of the value of timelines for small businesses. Many small businesses have limited resources to devote to social media. And it seems to me that corporate page owners will have to devote considerable energy and resources to keep their content fresh. And this may not be a priority for may businesses.
Sysomos Heartbeat integrates Google Analytics
Finally, we talk about the integration of Google Analytics into Sysomos’ Heartbeat social media monitoring service. A nice addition that makes a good service better.
What do you think?
Listen to the podcast and tell us what you think. Are we on the right track? Missing something? Do you have a different view?
You and I probably share something in common. We probably use more than one social network. And if we do, we’re probably always considering what we get out of each network and wondering whether the time we invest in each is worthwhile.
I use four social networks on a regular basis: Twitter, Google+, Facebook and LinkedIn. Each seems to be do different things better than the others.
Twitter is my real time news flow. I follow people who care about, think about and speak about the things I also care about. So, if I’m likely to hear first about something important to me on Twitter (Sorry mainstream news sites. You no longer are a destination for me.)
Google+ gives me the best conversations with the smartest people. There’s no apparent limit on post or comment length. And people routinely go back and forth and discuss topics in depth. It’s really a satisfying discussion.
Facebook is where the most people are. And it’s hard to ignore a place where most of my friends hang out. Still, it seems like the cotton candy of social networks. All show. But empty calories. There’s really nothing of substance happening there.
LinkedIn is the “business network”. I get the least out of LinkedIn. It seems to be a place for people to make useful business connections. And it feels a bit tawdry, a place for users and people who want to be used.
So, that’s the way that I see my social networks.
What about you? Do you agree with my assessments of the different networks? Which do you use? What do you think each one is best for?
At Thornley Fallis, our Intranet is built around a Wiki to host content, Present.ly to support publishing and linking to content and Windows Live Messenger to enable one to one video calls. We encourage people to use these three tools to divert content from emails (we all suffer from inbox glut) and to channel communications from broad publishing through to one to one communications via video. For us, video is the best communications channel. Unlike email and text, it enables us to read facial expressions, posture and all the physical clues that add nuance to communications.
Martin Waxman points out that we have so many “places to go,” so many channels of communication, that managing these different channels can become a challenge unto itself.
And then there’s Facebook. We received a comment from Liza Butcher, who suggested that, “With the changes made this past week, I believe facebook it is trying to be too many things in one space, and ostracizing generations of people that may not be as tech savvy as others. … Facebook was a place for everyone, and now it is becoming too technical for the masses.”
Gini and Martin talk about their impressions of the most recent Facebook changes. Gini points out that it will be important to decide what you want to include in your timeline. Sharing everything won’t be for everyone. And it’s important to be aware of what the timeline automatically shares so that you can filter out the info you wouldn’t want to see there. Martin suggests that we all should become familiar with the “view activity” panel that will enable us to remove content from our timeline. Other neat features: the cover photo we can add to our Facebook profile and the ability to add “milestones” to fill in our timeline.
As for me. I still can’t be enthused about Facebook’s effort to move us away from the open Internet toward the walled garden of Facebook. Bah. Humbug.
And one final reminder: Inside PR will be recording live from the PRSA International Conference in Orlando on October 16 and 17. We’ll also be interviewing speakers and participants. So, if you’re planning to be there, let us know and we will grab a sound bite with you.
cross-posted from the Inside PR podcast blog
As I see it, Facebook still is far short of fulfilling the promise of targeting advertisement to people for whom it is relevant.
Case in point: This ad appeared on my Facebook homepage.
Erase my criminal record? Heck, I haven’t had even a traffic ticket since 1985. I hardly need this. And it’s kind of creepy.
So, what’s really at stake here?
This isn’t just about me being annoyed by an ad and wanting to poke at Facebook.
No, the stakes are much bigger. We’ve seen other incumbents who thought they were too big to fail – MySpace, AOL, Yahoo and others.
As Facebook keeps pushing to monetize my attention, it will have to do a better job than this. If it doesn’t, I and others like me will be ready and quick to move away from it as soon as the next innovator arrives. And make no mistake, it will arrive.
So, Facebook, it’s time for you to respect me as a user. Respect my privacy. Respect my attention. Or I and others like me may become “the people formerly known as Facebook users.”
Once again, Canadians can only envy our neighbours in the United States as they enjoy a much-coveted feature that a service provider hasn’t enabled for us. In this case, secure browsing of Facebook.
Earlier today, Facebook posted that, “Starting today we’ll provide you with the ability to experience Facebook entirely over HTTPS.” The post was illustrated with a graphic showing the option in the Account Security settings:
So, I clicked over to my Facebook Account Security settings and what did I discover? Facebook browsing may be secure in the U.S., but not yet in Canada. Canadian Account Security settings still lack the Secure Browsing (https) option:
The delay in offering this option to Canada is ironic given that Canada’s Privacy Commissioner more than anyone has been holding Facebook to account for its capricious approach to privacy. I would have thought that anything that provides greater security of personal information would be rolled out in Canada at the outset.
I’ve asked on Quora when secure Facebook browsing will be available in Canada. If you know this information, please post the answer on my question or as a comment on this post.
UPDATE: It’s now Friday, two days since Facebook announced secure browsing. I just checked my Account Security settings again. The Secure Browsing option still does not appear. Is it unreasonable to think that Facebook could roll out a basic security feature like this to all of its subscribers at once?
Thanks to the Blog Herald for pointing to the Facebook post about the new secure log in. Even if I can’t have it now, I know I want it, whenever it is turned on for Canadians.
How many followers on social media are enough? Do you watch your numbers and constantly search for new ways to gain a new friend or an extra follower?
In this week’s Inside PR, Gini Dietrich expresses her annoyance at discovering that some people seem to be using the #FF (Follow Friday) hashtag primarily as a means to get the attention of others on Twitter who have high follower counts. Ginny observed that some people she is following seem to point only to others who already have high follower counts. Ginny wonders whether those recommendations are sincere endorsements of content or instead, attempts to get those high follower people to reply, putting the original person’s ID in their Twitter stream and attracting more interest to themselves. Thinly veiled spam? An extension of the old-style interruption broadcast advertising psychology?
I monitor the number of followers, subscribers, mentions and comments on my blog and other social media as part of my calculation of return on investment. Given that my greatest cost of creating and sharing content is my time (and I always have other things that I could be doing with my time), I make a calculation of whether I am talking to myself or whether I am part of a community that shares my interests and is actively engaged with me. While I don’t put a dollar amount on that calculation, I do make a calculation of my relative return on the investment of my time.
So, having admitted that I do track my numbers, why don’t I spend more time trying to dramatically increase my numbers of followers? The answer is simple: I am interested in engagement with the community that cares about my content, not in raw reach. What counts for me is a genuine connection with a community of interest, not simply growing the size of my audience.
How does that compare with your approach to social media?
Do you focus on finding and engaging with a clearly defined community of interest that corresponds with your personal interests or the interest of your organization? Or do you pursue ever larger numbers of subscribers, followers and friends?
When I started the ProPR blog in 2005, the social media conversation was focused on blog posts, links, trackbacks and comments on those blogs.
But that changed with the introduction of Twitter and Facebook. Twitter gave us drop-dead simple posting and conversation. Facebook is hard-wired to connect with friends and signal affinity. Simple publishing platforms that everyone could use. And with simplicity came numbers. And with numbers came conversation.
As people flocked to these new publishing platforms, the conversation followed them. And I noticed a decreased in comments on ProPR.ca. But that didn’t mean that I noticed a decrease in the conversations I was involved in. In fact, I continued to find new people I’d follow and engage in conversation with them. But that now happened primarily on Twitter.
Over time, Twitter became my preferred social space. It seemed to be THE place where I found people sharing interesting links to long form content – a discovery engine driven by the people with whom I share interests. I began to follow people and others who shared my interests followed me. And as we did this, we shared content and replied to one another’s posts. All in 140 characters or less. On any device – desktop, laptop, tablet or mobile.
So, I followed my community from blogging to Twitter. And I’ve learned a lot from the conversation.
But one place I did not follow the conversation to is Facebook. I was an early adopter of Facebook and approached it as a place to connect with family and close friends. It was the place that I’d publish things that I only wanted to share with a small, close group of friends. And generally speaking, the content I found on Facebook reflected that – people sharing small gestures and information of personal import. What I rarely found on Facebook was the kind of thoughtful, deep dive content into specific topics. For that I still need to turn to blogs. Basically, people who invest a lot of effort into thinking through issues and writing about them prefer to post to places that they own and control, not to a platform that has an evolving business model and shifting policies regarding privacy, advertisement and the organization of content.
But … it’s foolish to ignore any place where more than 500 million people gather. And the revision of the Groups feature on Facebook has caused me to take another look at how I might make better use of Facebook.
As I said, Facebook is hard wired for connecting with friends and causes and signalling affinity for them. And there is a huge amount of conversation on Facebook.
So, I’m going to see whether Facebook Groups will provide a better vehicle for conversations around two communities that I belong to. I’ve set up a Inside PR Podcast Facebook Group and a Third Tuesday Facebook Group. For the next two months, I’ll make an effort to cross post information to these two groups and to participate in any conversations that develop there. At the end of those two months I’ll report back on what has happened and how they each compare to the other places that I use – ProPR.ca, the Inside PR podcast site, the Third Tuesday Meetup sites, my @thornley Twitter feed and the @Inside PR Twitter feed.
Already, I’ve realized one immediate benefit of Facebook. It makes creating and posting video comments dumb simple. I’ve posted an introductory video on the Inside PR Podcast group.
It’s not great quality. I created it on the spur of the moment using my iPod Touch. And that’s the first benefit of the new Facebook Group feature I’ve discovered. It makes posting and responding to video comments as easy as writing a test comment.
I’ll be interested to see whether the conversation flourishes in these places. I hope you’ll join me there.