Leona Hobbs kicked off the afternoon of day one of the Managing Social Media conference with a presentation on how to manage a crisis when it can spread virtually instantly via social media.

I’m be capturing the highlights of the session from the Twitter stream using the #CdnInst hashtag and posting them here using CoverItLive.

Click on the CoverItLive window below to see the Twitter discussion of this session.

Leona Hobbs on crisis management in the era of social media