Linkworthy

Connecting inputs to outcomes
Angela Sinickas on where to start with measurement, how to connect what we do to outcomes, and how to take the right amount of credit for communication’s impact versus other things the organization is doing to achieve the same outcome

Video From NewComm Forum: Speakers and Attendees Share Top Takeaways
New Communications Review links to Dan Karleen‘s video interviews

Will your PC run Vista? Don’t ask Microsoft.
From Engadget

CIRA’s Public Letter to ICANN
Michael Geist reports that the Canadian Internet Registration Authority (CIRA) has suspended voluntary payments to ICANN and calls on ICANN to follow accountable, transparent and fair processes (transparency: my company has worked for CIRA)

It's fair to disagree. But please be sure you've read what was written before you criticize

The Blog Run has written a critical response to my post on Blogging and PR Career Advancement. Blog Run states, “One PR firm is having everyone at its firm blog … but is missing the bigger point: passion. Don’t force employees to blog to “understand” the blogosphere, as it defeats the whole purpose. Blogging comes with passion, and without that passion, it’s astroturfing and forced and … well, crap.”

Blog Run should read my post again. If they did, they’d discover that I said:

I believe that, as an employer, my company has an obligation to encourage all of the practitioners in my firm to explore blogging. As a minimum, everyone must be familiar with it as a communications channel. And those who have the inclination, passion and viewpoint necessary to express their own voice must be given the tools to explore active participation in the conversation.

(…)

We’re making these blogs available behind our firewall so that anyone who has the inclination to test their voice can do it in the safety of our corporate environment. We’re encouraging people to use their blogs to share project information, to express opinions on business issues, to entertain, whatever they want.

I know that many people will not post to their internal blogs. That’s OK. Active blogging isn’t for everyone. But we’re making the tool available in the same way that we offer all our employees media monitoring services, media list generation databases and word processors and spreadsheets.

So, Blog Run has failed to accurately portray what I said. In fact, their point of view isn’t really out of line with what I actually wrote. Active blogging isn’t for everyone. Bloggers must have inclination, passion and viewpoint.

As for making internal blogs available to be used by each of our employees? I’m sure not going to apologize for giving my employees the tools and resources to explore a new communications medium that I believe will revolutionize the practice of public relations.

Blogging and PR Career Advancement

Every PR practitioner should be familiar with blogging, just as every credible practitioner, regardless of their specialization, must be familiar with the essentials of media relations, effective writing, measurement and the other fundamentals of our business.

Shel Holtz and Neville Hobson had a good discussion of whether blogging gives the PR practitioner an advantage in landing a PR job or in career advancement.

I think that we are still in the early days of blogging. The ignition point, in my view, will be when Internet Explorer 7 hits desktops and the other 90% of the world suddenly start to see the orange RSS button alongside their favorites icon.

When this happens, social media will be recognized as a communications channel as essential to the well-rounded public relations program as are media relations, websites, speeches, special events, direct mail and word of mouth. And blogging will become “business normal.”

I believe that, as an employer, my company has an obligation to encourage all of the practitioners in my firm to explore blogging. As a minimum, everyone must be familiar with it as a communications channel. And those who have the inclination, passion and viewpoint necessary to express their own voice must be given the tools to explore active participation in the conversation.

Understanding and saying this is the easy part. But what do we do to actually help people to explore and engage in social media?

Well, several things.

At my firm, Thornley Fallis Communications, I’ve assumed the role of chief cheerleader for social media. I’ve started my own internal and public blogs to underscore that social media are important to our future and that our firm is totally committed to embracing and using blogs, wikis, podcasts and other tools.

I’ve been joined in this by several of the members of our leadership team. David Jones explores working in and on the PR industry from a Canadian perspective and our 76design team talk about new projects, new ideas and new discoveries in a group blog. Soon, Terry Fallis and David Jones will be launching a podcast profiling the leaders of the Canadian PR consulting community.

So, we’re walking the talk by actively engaging in the conversation.

We’ve allocated resources to research social media and install testbed internal wikis and blogs.

We’ve researched newsreaders and adopted FeedDemon as our corporate standard, encouraging everyone to install it on their desktop.

We’ve subscribed to webinars on social media and organized “lunch and learns” to share our impressions and experiences.

Now, we are taking a next step: We are setting up a blog for each and every one of our employees. Junior to senior. Frontline client servicers to backend accounting staff.

We’re making these blogs available behind our firewall so that anyone who has the inclination to test their voice can do it in the safety of our corporate environment. We’re encouraging people to use their blogs to share project information, to express opinions on business issues, to entertain, whatever they want.

I know that many people will not post to their internal blogs. That’s OK. Active blogging isn’t for everyone. But we’re making the tool available in the same way that we offer all our employees media monitoring services, media list generation databases and word processors and spreadsheets.

I’d be interested in hearing what other PR consulting firms are doing in this regard.

Blogger relations & transparency: A must-listen/read for PR practitioners

PR practitioners should not miss Shel Holtz’s and Neville Hobson’s discussion of the issues raised in the Edelman/Wal-Mart blogger relations controversy.

Shel and Neville kicked off a spirited discussion in the For Immediate Release Podcast 118. Many listeners (including me) kept the conversation going with comments on the FIR blog.

Shel Holtz posted on his own blog, a shel of my former self, a response to those who question the legitimacy of companies presenting their viewpoint to bloggers. In fact, Shel asserts, “Organizations have every right to engage in the conversation.”

For his part, Neville posted several times , arguing for full disclosure and transparency. One of Neville’s posts drew 29 comments.

Finally, Neville and Shel closed the circle with an update on For Immediate Release 119.

Shel and Neville, thanks for the great discussion. You’ve provided a gathering point for many of us to come together to consider the important underlying issues. This is what social media is supposed to be about!

Lesson from Edelman Wal-Mart – Have your own voice

It’s fair game to deliver information directly to bloggers. But … and it’s a big but, true transparency requires that you should be prepared to publish for all to see anything you’re prepared to send to a selected blogger.

Blogger relations. Yes, it’s every bit as legitimate as media relations. However, the rules and conventions are not the same.

The news media are competitive. They thrive on exclusives and being first to market with news.

Blogs are about building a community. The point of this community is opinion and exchange. And the tactics and approaches of media relations are not strictly transferable to this community. It requires rules and practices that respect its particular nature.

So, a company wants to influence the views of opinion-leading bloggers. That’s a legitimate objective.

And emailing information directly to opinion leaders is an effective way to get it in front of them. They might not see it on your own blog. But, that brings us back to the big but: true transparency requires that you should be prepared to publish for all to see anything you’re prepared to send to a selected blogger. And to be able to do this in the blogosphere requires that you have your own blog. A place where you can post your point of view, your information, for all to see.

That’s where Wal-Mart came up short. They used their PR firm’s bloggers and the credibility those bloggers had built up to speak directly to other bloggers. But for the rest of us, people outside of their carefully targeted direct blogger pitch, we could not see what the company was up to. The fact that their activity was discovered resulted from the slipshod practices of a few bloggers who quoted verbatim from the material Edelman/Wal-Mart provided to them, without attribution.

So, true transparency was not achieved. And the resultant uproar should prove a cautionary tale for all.

The bottom line: Avoid shortcuts. If you conclude that the blogosphere is important to you, establish your own voice first. Go ahead, contact the bloggers who you think are the most influential. But let the rest of the world see that you are prepared to say in public what you private encourage an intermediary to talk about.

The Google Sandbox

Ted Demopoulos talks about his experience in the Google Sandbox – “a purgatory like state, in which a new or penalized site is spidered by the Google bots, accumulates backlinks and page rank, but does not appear in Google searches for appropriate keywords. . . .”

Ted reports that four months after its launch, Blogging for Business is finally out of the sandbox and that he is beginning to receive visitors through the search engine.

His advice to new bloggers: “How do you “get out of the sandbox?” Wait, there’s nothing else you can do.”