The Spirit of Generosity

A while back Shel Israel wrote a post which touched upon the impact of the “cult of generosity” on marketing.

Tara HuntToday, Tara Hunt has a great post about the real meaning of the spirit of generosity and the gift economy. This is a must-read post for anyone who really wants to understand what motivates many of the social media thought leaders.

Thank you Tara for reminding us about what this should all be about.

Sean Moffitt Wants You for Canada's 1% Army

1% ArmyThe hyperkinetic, ultra-connected Sean Moffitt is looking for bloggers who would like to enter their blogs into a “tournament” of Canadian bloggers.

If you write a blog that deals with digital, tech, online, media, social media, PR, marketing, communications, design, or research, you can enter your blog in the Facebook group that Sean has set up or via the Contact Us link on Buzz Canuck.

1 percent armyBlogs will be matched in pairs for each round, with only the winner of each pair advancing to the next round. The judges will judge two posts submitted by each blogger on five criteria: “overall impact (20%), clarity of thought (20%), did it make me want to think/act differently (20%), did it want me to comment/participate (20%) and originality (20%).”

Sean is aiming for a starting field of 128 blogs. Already, he is half way to that goal. The initial list of entrants reads like a Who’s Who of the Canadian social media scene, including Kate Trgovac, Doug Walker, Bill Sweetman, David Crow, Michelle Sullivan, Marc Snyder, Michel Leblanc, Mitch Joel, David Peralty, Ed Lee, Colin McKay, Collin Douma, Jonathan Dunn, Brendan Hodgson, Leesa Barnes, Dino Demopoulos, Michael Seaton and Eden Spodek.

Sound like a good way to get your blogging juices flowing? For sure.

So, hop over to Buzz Canuck and tell Sean that you want to be entered into Canada’s 1% Army tournament.

Creative Commons Licensing in Canada

Andy Kaplan-Myrth and Kathi Simmons from the University of Ottawa’s Law and Technology Program spoke at Podcasters Across Borders about the legal regime that podcasters and bloggers in Canada must observe.

Kaplan-Myrth outlined the fundamentals of Creative Commons licensing in Canada.

Traditional copyright seeks to reserve all rights to the author other than those that she specifically surrenders.

Creative commons has been developed to encourage sharing of information. It has several different licences that allow sharing based on a selection of different elements:

  • Attribution: Content may be used and redistributed, but the original creator must be given credit for it.
  • NonCommercial: The content may be used and redistributed only for noncommercial purposes.
  • NoDerivatives: People can use and redistribute, but not modify the work.
  • ShareAlike: Users can use, redistribute and modify your work. But if you do modify it, any work that you produce based on these changes must have the same ShareAlike condition.

In Canada, there are over 300,000 works licensed under the Canadian Creative Commons. This Canadian licences have been customized to reflect Canadian laws, so Canadian bloggers and podcasters who use a non-Canadian CC licence should switch to a Canadian licence.

Kathi Simmons unveiled the Canadian Podcasting Legal Guide. It has been prepared by the Law and Technology group at UOttawa to provide Canadians with the basic information they need to understand the law that applies to authoring and using content for social media in Canada. 

Hard copies of the guide were distributed to PAB attendees.

The Canadian Podcasting Legal Guide will be available for download form the Canadian Creative Commons site.

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Don Tapscott talks about Wikinomics & Enterprise 2.0

Don Tapscott, co-author of Wikinomics, delivered the afternoon keynote at Enterprise 2.0.

Don TapscottThe idea that there is a New Enterprise has been around for a while. It is based on the notion of an open networked enterprise, not a closed hierarchy. Tapscott wrote about this in his 1992 book, Paradigm Shift. “Nothing like and idea whose time has come.”

Tapscott see four drivers of change:

Web 2.0

The new Web is based on XML, a standard not for presentation, but for computation. The Web is becoming a giant computer and it’s enriched for services.

The Net Generation

Our children are the first generation to grow up digital. They have no fear of technology because to them technology is like the air. It’s all around and it’s just there.

This is the first time in history that children are an authority on something important. And this has led to a situation in which we don’t have a generation gap, but instead have a generation “lap.” And the kids are lapping their parents.

The Social Revolution

This flows from the interaction of Web 2.0 and the Net Generation.

MySpace has eclipsed Mtv. Craig’s List has eclipsed Monster.com. Flickr overwhelmed Webshots.

They are all tapping into people’s instinct to self-organize.

The Economic Revolution

The dot com bubble is being followed by a period in which the real value, the workable solutions and the viable companies are driving an economic revolution. Consider the digital conglomerates: Microsoft, Google, Yahoo, amazon.com, ebay… These are a new species of business.

What’s happening? Wikinomics

Collaboration is beginning to change the architecture of the organization.

We have progressed from the industrial age corporation and practices of Ford and Taylor through the Extended Enterprise of the multinationals through the Business Webs of the 90s to Mass Collaboration.

Today people cannot only socially gather, they can socially produce. Peers outside the boundaries of corporations or corporations acting as peers or peers within the boundaries of a hierarchy can collaborate across boundaries.

This yields the four principles of Wikinomics:

  • Peering
  • Being Open
  • Sharing
  • Acting Globally

Consider a company that won by embracing these principles – GoldCorp: A 50 year old mining company peers, opens, shares its proprietary data and acts globally in a bid to transform itself and explore the extent of a rich new find.

New models
Peer Pioneers: Think about Linux. If you can create an operating system through open source, what else can you create in this way?

Ideagoras: Open markets for uniquely qualified minds. Think of P&G, which has opened its problems to solutions from people outside of its corporate walls. Half of P&G’s innovations will come from outside of the company by the end of this year.

Prosumers:  Turn your customers into producers. Consider music mashups and remixes. Look at writing the final chapter of Wikinomics through a Wiki.

The New Alexandrians: The sharing of science. Consider the release of the human genome results.

Open Platforms: Consider the Amazon platform. It has over 200,000 delivers attempting to create value on this platform.

The Global Plant Floor: Consider Boeing’s revolutionary approach to create the 787 in partnership with suppliers who shared risk, benefits and development of this revolutionary plane.

The Wiki Workplace: Developing value in the workplace through the application of Wikis and Wiki principals. Consider Geeksquad labelled products at BestBuy.

Crisis of Leadership

This is a paradigm shift. New paradigms are met with coolness and even hostility. Those with vested interests fight the change. And this challenges our leaders to leave that with which they are comfortable.

The time has come for a new Web and a new generation for whom this is their birthright and a new model of how companies and organizations deal with the world.

Corporate Blogging: The Ecology of Participation

Stowe Boyd moderated a panel at Enterprise 2.0 of Anil Dash, Suw Charman, Sam Weber and Oliver Young that dealt with the challenge of corporations embracing blogging.

Suw Charman suggested that the interested question is not whether enterprises can introduce blogs (the answer is yes) but HOW they should do this. Asking whether blogs can be used in corporations is a bit like asking whether pen and paper can be used in business.

The question is what do you want to use them for. What problem do we have that blogs can solve? The answer will be different from company to company and within different groups and levels within companies. The answer comes down to what people need and want.

Internal blogs can meet the need that employees have to know their fellow workers, identify those with information they need and share information with others.

External blogs can fill the need that customers have to peer behind the curtains of the companies that they deal with. Companies can use this to build relationships with customers and to develop a presence within the community.

Blogs are like a hammer. You can build virtually anything with it. A blog can be anything you want it to be. It can put a human face on the company. Ask for customer input on new products. Provide a place for fans to find out information about the product or service. Distribute essential information to employees as an alternative to email (reducing email spam, hurray!), distributing news and background information.

Culture is the key issue in introducing blogs into a corporation. Both ensuring that the culture of blogging and the expectation of the community is understood and ensuring that the corporate culture is able to embrace these expectations and mores.

Oliver Young suggested that a recent Forrester Research study showed that the business value of blogs is still rated fairly low.

Six Apart‘s Anil Dash responded that this is not surprising given how early we are in the cycle of the development of blogs. To even get 17% is an extraordinary success.

Young suggested that part of the problem may be that too many people have unrealistic or unfocussed expectations of blogs. Consequently, it’s not surprising if they become frustrated.

One of the audience members interjected that the “Discoverability” of blogs raises their risk factor. Many corporations are wary of encouraging employees to post information because of the potential that well-intentioned writings may later cause problems.

Charman pointed out that this makes the case for a blog policy that makes it clear to employees about what is or is not acceptable. She also noted that many banks have implemented Wikis instead of blogs because Wikis have a change history.

Oliver Young noted that firms that don’t introduce corporate blogs are not risk free. It is difficult to imagine that there are any companies that do not have any employees who blog – whether the company knows it or not. So, education about social media and a blogging policy should be undertaken by all companies, even those who are not contemplating introducing corporate blogs.

Coca Cola Sprite Yard – Social Network or Exploitation?

Sprite?Is it just me? Or is there something seriously “wrong” with this?

Forget Facebook, Everyone is Meeting in the Yard
Forget Myspace and Facebook. That’s old news. Now, there is Sprite’s exclusive network called the Sprite Yard.As a new way of connecting with customers, Coca-Cola expects the Sprite Yard to set new benchmarks for consumer brand engagement through the use of a mobile platform. Within the Sprite Yard, users can create a tag name, a profile, send “shouts” to friends and even post “scribbles” to a discussion board.

Measurement metrics have been built in so Coca-Cola can track, in real-time, which features consumers are using most to the direct impact on beverage sales. It enables Coca-Cola to react very quickly to what their market wants.

What made them “go mobile” with the Sprite Yard? They saw the opportunity to leverage mobile’s potential for viral distribution and to react to the consumers’ desire for constant connectivity.

With so many people actively online, organizations want to create their own groups and communities to ask their customers directly what they think, feel and want so that companies can make better corporate decisions.

Now, I worry here that I’m being mean spirited. And I worry that by pointing out the obvious, I’ll hurt the people behind it. And heck. I live in a glass house, as a public relations practitioner who is exploring social media and whose firm may also make mistakes.

But having said that, this just screams wrong, wrong, wrong!

What jumps out at me?

  • Right off the top, hyperbole. “Forget Facebook?” The fastest growing social networking space that has turned itself into a platform? Come on! Good communication must be based in reality. Why not just tell me to forget Rocket Richard. Forget Hank Aaron. Forget Joe Namath. Cause, heck, Fred Money-to-Burn has come along and promises that he’ll be bigger than them all. That’s just bald hype. Walk the talk before you make the claim.
  • “Coca-Cola expects the Sprite Yard to set new benchmarks for consumer brand engagement through the use of a mobile platform.” Whoah. Those are high, high, high expectations that have just been set. Let’s check back in three months from now and see whether I’ll have to eat my hat (or drink my Coca Cola.) Never ever tell them that you’re going to hit the ball over the fence on your first pitch. (Unless your name is Babe Ruth. And, oops. It didn’t work out too well for him either…)
  • “Measurement metrics have been built in so Coca-Cola can track, in real-time, which features consumers are using most to the direct impact on beverage sales.” Let me get this straight. You’ve compared yourself to social networks that let me connect with my friends. But the great benefit of this network is that Coca Cola will be able to measure, in real time (no overnight delays for us folks) which features sell the most soda. Wow! I want to participate -not (to quote a phrase as hackneyed as this campaign.)

Bottom line. The foundation of social media is the spirit of generosity. Is Coca Cola being generous here? Or has someone been just a little too candid about how we are all just data points in Coca Cola’s marketing analysis machine?

Is this what social media and social software are leading to? is this the new normal? Or is there another way?

Weekend Project: Discover 3 great new marketing blogs on the Power 150

Power 150

One of the great joys of reading blogs is the discovery of new voices with a different perspective on issues I care about.

Here’s an easy way to find some great marketing blogs that have already earned a following, but may be new to you. I call it Power 150 Roulette.

Todd AndTodd Andrlik has compiled a Power 150 list of the “top” marketing blogs. Every weekend, I randomly pick three numbers between 1 and 150 and then I visit the blogs that are at these numbers on Todd’s Power 150 list.

For example, this weekend, I picked 30, 67 and 136. This led me to

The Viral Garden, where Mack Collier writes with insight and intelligence. He’s started a new corporate blog check up series. First up: Kodak.

adliterate, Richard Huntington’s perspective from the U.K. on “the future of advertising and the marketing communications industries, the impact of technology on communications and the nature of potent brands.” A mouthful. But worth visiting. A couple recent posts denounced brainstorms as the source of mediocre ideas and a reflection on the nature of advertising as a trade (spoiler: it’s not a profession and forget about training; learn on the job.) Provocative stuff.

Optimize & Prophecize, a take on Internet marketing from SEO veteran Jonathan Mendez. His post on Optimizing Social Media Landing Pages spoke directly to one of my current interests. I’m hooked.

If you haven’t taken a look at the Power 150, click over now. I discovered some great new blogs on Todd’s list. And I’ve subscribed to make many of them part of my daily reading.

Disclosure: I found the Power 150 and Todd’s blog when Pro PR showed up at number 111 on the current version of the list. Thanks Todd for creating this resource. I don’t know whether I’ll rank on future iterations of the list, but it was a pretty neat thing to find myself there at least for a little while.

Blogger and podcaster insurance

The news that Michael Geist is being sued for a link on his blog got me to wondering at my own exposure.

Shel Holtz conducted an interview for the FIR podcast with Karl Susman who provides blogger and podcaster insurance in the United States. Susman indicated that $2 million in liability coverage runs about $350 annually.

Do you know of any insurance providers who offer policies for bloggers and podcasters in Canada?

Improve on the advice I gave to a grad student

Can you help me help a grad student with her research on blogging and social media?

I received the following email:

Hello Mr. Thornley,

My name is Leah and I am a graduate student at xxx University in
yyy and I am writing a research paper about blogging. … My
research is exploring the use of blogging as a useful social facilitator
between the media(community) and organizations. …

I would love to know how you view the use of blogs in terms of importance in
the communication between businesses and corporations and the media. Has it
greatly helped? Some corporations have had some embarrassing mishaps with
the use of blogs (ex. wal-mart), how can this be prevented? Why should
corporations still consider the use of blogs despite their fears? If a
corporation is considering the development of a blog, what things should be
taken into consideration?

If you could provide some insight into any of these questions that would be
wonderful. …

Sincerely,
Leah H.

I saw this post as I was trying to catch up on the 113 unopened emails in my inbox. I didn’t have as much time to answer it as I would like. But I offered some brief comments:

Leah, you ask some very good, but large questions. Proper answers would require a long post to respond to properly. I’m afraid that I have only a few minutes, so some brief points:

    1. “…blogging as a useful social facilitator between the media(community) and organizations.” I would not put “media(community)” together. Media has been the traditional intermediary PR practitioners have used to convey messages from the source to interested audiences. Social media allows us to step outside of this paradigm and connect directly with those communities of interest. Traditional media relations will have an ongoing use for reaching mass audiences. But social media allow us to communicate directly with communities built around particular interests.
    2. We are still in the early days of the introduction of social media into corporate communications. There have been examples of poorly conceived and badly executed programs. That is inevitable in any process of innovation and discovery. It should not discourage anyone from persevering, because…
    3. The adoption of social media is proceeding at a fantastic pace. Last year it was blogging and podcasting. This year, it is Facebook and video blogs. Next year, it will be something else. But they are all adding incrementally to my ability to find and relate to people with whom I feel a bond. This is a primary urge of social animals. Corporations that ignore this will pay a high price. They will lose the opportunity to build a bond between themselves and communities that share an interest in them and their products. This will hand a tremendous competitive opportunity to nimble competitors who understand that we like to do business with companies, products and services with which we identify.
    4. Corporations should not consider blogging. People who have a desire to say something and connect with people who care about similar things should blog. Many of these people will be inside corporations. The best corporate blogging strategy is to find these people and encourage and cooperate with them. Ultimately, this approach will allow outsiders to see the real human warmth and personality that resides in the people who work in that corporation.

    Ok. That’s the advice I offered between doing the dishes after dinner and putting the kids to bed. I know it’s thin stuff and can be improved upon.

    Can you please help Leah? Add your own answers to her questions as comments on this post or trackback to a post on your own blog.

    UPDATE: Tris Hussey has offered some great insight and advice on the One by One Media blog.

Mark Ragan asks that he be judged by his actions

Mark Ragan sent me another email regarding the removal of the Social Media Club group from MyRagan. (Background to this can be found here, here, here and here.)

I’m posting Mark’s email in full because I believe that the issue of control within commercial social media spaces is important (and because he agreed that I should do so).

Many people gloss over the fact that spaces like Facebook, MySpace or MyRagan are owned by a commercial operator. And that owner can establish the rules to serve his own purposes. The owner can change the rules and apply them as he sees fit. And the licence agreements of many (most?) of these sites transfer ownership of the content I generate to the owner of the site.

Search engines do not index the content on these closed, commercial spaces. So if the owner of the space removes my content, it is gone. Truly gone. (Chris Heuer discovered this the hard way when Mark Ragan deleted the Social Media Club Group and all its content from MyRagan.) On the other hand, if the author of a blog that exists in the open removes or edits that content, it persists in the Google cache and anyone interested in seeing what was there can find it.

Control to establish rules, change them, and apply them. Ownership of content. The ability to edit or remove that content. The ability to grant or withhold access.

That’s a lot of power.

It sounds a lot like the power that owners of traditional media have exercised. And the most respected of those traditional media proprietors are those who do not attempt to impose their own views on the content, but instead concerned themselves with producing the highest quality publication.

In my view, if the owner is “hands off” of the content, the space can thrive and serve its members well.

Here is what Mark has to say in the email he sent to me:

My mother loved that old saw, “Words are cheap.”

Well, I am tired of trading accusations with Chris, and I am nearly certain he feels the same way. So here is what I propose. it’s actually quite a perfect end to his debate.

Judge me by my deeds.

If my critics are correct in their assessment of me, I will:

–Rule MyRagan with an iron hand;

–Stamp out conversation that doesn’t advance the goals of my organization;

–Cram products down the mouths of my vulnerable members;

–Use the site to bludgeon my customers with advertising;

— And generally impede the free flow of information that is not beneficial to me and my company.

I think this is an accurate summation of what has been predicted of me.

Chris said that my reconstituting of the Social Media group came about because I felt threatened by his success at achieving 100 members. Well then, watch me. Several groups will soon approach those numbers. They too are headed by consultants, most of whom are barely known to me. We should be seeing heads roll any day now.

So judge my actions. Here is what I predict:

—That I will never attempt to squeeze economic advantage from MyRagan members through crass advertising, spam e-mails and conversation that always points toward Ragan products;

— That MyRagan members will hardly know I exist. They have already gotten along fabulously without me.

— That conversation will flow unimpeded by the dictates of my commercial enterprise, Ragan Communications.

— That the site will remain pristine with the line between editorial and advertising clearly marked.

— That Ragan will offer up not only a meeeting place for MySpace-type networking, but a place that communicators visit for the best content on the market.

Finally, I predict that Ragan will go on being what it has been for nearly 40 years–an advocate, news source and sometime entertainer for the corporate communications community, an organization that understands its customer better than nearly anyone else and always tries to do the right thing.

Print this out, tape it to the wall, measure me against it.

Then let’s meet back here in a year. OK?

If Mark runs MyRagan in this way, I think that it is unlikely that there will be repeats of the mistakes that were made in the removal of the Social Media Club group.

But there’s just one more thing. Mark suggests that we “meet back here in a year” to assess how he has performed against these measures. A year? Mark, you can expect that your performance against these standards will be monitored and measured daily. That’s the reality. Information sharing and learning now proceeds constantly and virtually instantly. <!–