Yes, you read that right. Radian6 is fashioning its newest product as a platform. In doing so, it is eschewing the temptation to try to develop its own proprietary best solution. Instead, Radian6 Insights users will be able to integrate into Radian6 data from measurement apps that they judge are the best and are already using. This is a bold solution. One that I haven’t seen before in the social media measurement space.
In doing this, the folks at Radian6 are acknowledging that, as good as they are and as rapidly as they’ve grown, there are other smart people working on their own innovations. By partnering and integrating with these other innovative services, Radian6 can accelerate its own innovation and grow much more rapidly than it could if it tried to develop its own proprietary solution.
One more reason I like this. Not only does it promise to add something totally new to the social media analytics mix, but it also signals that Marcel LeBrun and the Radian6 team aren’t folding up their tents and disappearing inside Salesforce. They’re keeping the company intact and continuing to innovate on what they’ve already built.
When he announced Radian6 Insights this morning, LeBrun also indicated that we should expect announcements about the integration of Radian6 with Salesforce at the Dreamforce conference in August. As I said in my post about the acquisition of Radian6 by Salesforce, I’m hoping for big things from that announcement.