Interview with Pat Gossage, Chairman of Media Profile

March 24, 2008 • Joseph Thornley • CCPRF, MediaProfile, PatGossage, publicrelations

Pat Gossage, the founder and now Chairman of Media Profile, talked to me recently for the series of video interviews with heads of Canadian PR firms that I’m conducting for the Canadian Council of Public Relations Firms.

Some of the highlights of the interview:

What makes Media Profile a special place?

“I wanted a firm I enjoyed coming to work at every day. And I wanted a firm that had a pleasant, accepting and respectful atmosphere amongst its workers. A lot of teamwork. Bringing people up from within rather than parachuting from above. I was much more interested in creating a culture than creating a big, successful firm. The culture is here and the success followed.”

On client relations:

“The other thing we stress is being incredibly attentive to clients. We’re good listeners. Somebody once told me that when you are listening to the client your are winning. That’s been a theory we’ve put into practice and it’s been an important aspect of us winning and keeping clients.”

Advice to young people considering a career in public relations:

“The atmosphere in an office is very important. … It’s whether you want to come to work at a firm and whether the senior people are accessible, whether there’s a mentoring program, all the things that will allow you to build on your skills over time. And stay with one firm, which is very important to all of us in public relations, so that we have continuity with our people. That’s what the client respects. The client doesn’t want to be dealing with different people every couple of years.”

You can view the video of the complete interview with Pat Gossage on the CCPRF Weblog.

Michelle Sullivan talks about Third Tuesday Montréal

March 18, 2008 • Joseph Thornley • MichelleSullivan, socialmedia, ThirdTuesday, ThirdTuesdayMontreal

Recently, Montréal joined Toronto, Ottawa, Vancouver and New Brunswick in having its own Third Tuesday social media meetup.

I had an opportunity to talk with Michelle Sullivan, the driving force behind Third Tuesday/3e Mardi Montréal, about why she wanted to have these events in Montréal. Michelle talked about the bilingual community that makes Montréal such a vibrant city and the unique opportunity to bring both English language and French language social media enthusiasts together in one room to talk about their shared interests.

By the way, the second Third Tuesday/3eMardi Montréal is taking place tonight. According to Michelle’s post, tonight’s session will feature “‘la gang’ de Pourquoi bloguer dans un contexte d’affaires. Trois des dix auteurs de cet ouvrage collectif, dont Marc Snyder, Claude Malaison et Martin Lessard, nous parleront de l’importance grandissante des blogues.”I plan to be there tonight. If you see me, please make a point of saying hello.

FriendsRoll and TopLinks Case Study Part 1

March 11, 2008 • Joseph Thornley • casestudy, FriendsRoll, TopLinks

Last Friday, we launched FriendsRoll and TopLinks, two WordPress plug ins that the development team at 76design and I hope will give new life to the blogroll concept.

This is the first in a series of posts in which I plan to write about our experience launching these plug-ins and what we learn through this experience. (If you are looking for background, you may want to check out my two previous posts about the launch and about our objectives and how we will measure success.

What we did in the first three days since launch

Monitoring and Analysis

We intended to promote FriendsRoll and TopLinks exclusively through social media. So, our first step was to set up the analytics and tracking tools that would help us monitor conversation and traffic.

Installed Google Analytics to provide us with insight into how the FriendsRoll and TopLinks site is performing and where our traffic is coming from.
Set up Technorati and Google Blog searches for FriendsRoll and TopLinks and subscribed to the RSS feeds for these searches so that we would be alerted to conversation relating to the plug ins.
Set up a profile on Radian6 to provide us with the ability to conduct additional analysis of the conversation taking place through social media.

Promotion

We set up the FriendsRoll and TopLinks Website the week prior to the launch, testing it and refining the copy.

On Friday, March 7, I wrote an initial post on ProPR about the plug ins and how we hoped they’d help bloggers to effortlessly show up to date information on the blogs they link to most often and also enable readers of their blogs to join their FriendsRoll.

I also sent out a Twitter message pointing to the post.

Then I hopped on a plane to SXSW. And that explains a question you’re probably asking. Why would we launch something on a Friday? I had hoped that we’d be able to launch at least a week earlier. However, the code just wasn’t ready until Friday. And because I was going to be seeing so many blogger friends at SXSW, I wanted to be able to tell them about something that had passed the vapourware state. So, a Friday launch it was.

(I’m not really upset about this because I never expected we’d make a big splash. We’re expecting a very gradual take up rate on the plug ins. Like other things in social media, word must spread and people will want to try it out. That can take time.)

Social Media Conversation

In the first few days, we received positive posts from Jevon MacDonald at StartupNorth, Parker Mason at Blog Campaigning and MartinHoffman, pick up in Sarah Wurrey’s PRBlogJots, and a link from Mark Evans. (Mark even installed the plug-in; more about that below.)

So far, nothing from my blogging friends attending SXSW. But I hope that’s because they all have moved onto Twitter or Utterz which seem to have become the preferred means for reporting on SXSW this year.

Site Statistics

Some noteworthy stats:

30 unique visitors to the FriendsRoll site on the Friday launch day, 18 on Saturday, 9 on Sunday and 21 on Monday;
67% of the traffic to the site was attributable to referrals from other sites, 31% was direct and 2% came from search engines. 47% of the visits to the site came by way of my posts on ProPR;
The TopLinks plugin was downloaded 7 times and the FriendsRoll plugin was downloaded 4 times.

User Feedback

Two people who installed the TopLinks plugin on their blogs – Sandy Kemsley and Mark Evans – contacted us to offer comments, ask questions and report problems. Their feedback was particularly valuable because they spotted problems with the initial implementation of the FavIcons feature and the anomalies in the look and appearance of the plugins when installed. Sandy was a particularly thorough tester and gave us several rounds of feedback.

Observation: The culture of generosity really does prevail in social media. The feedback offered by Sandy and Mark was invaluable and even more appreciated because of the positive way it was offered.

Others who didn’t install the plugins left comments on my post or sent us emails. Their feedback included:

When will we make the plugins available for other platforms? (Answer: we’d like to. But first, we want to see how this works out on WordPress.)
Can the colour and dimensions be varied to fit custom templates? (Answer: Not yet. But we’re planning to introduce this in a subsequent release.)

Release 1.1

As a result of Sandy’s and Mark’s user feedback, Steve Lounsbury and Julie Haché, crunched through the weekend and were able to produce release 1.1, which addressed the issues reported to us. This was posted for download late Monday.

We’re still not 100% happy with the way we’ve solved the FavIcon problem and we’re discussion other approaches that may be taken in the next release.

Summary Thoughts (for today)

We’re happy with the early reaction to these plugins.

In a way the small numbers of visitors and downloads have been a blessing. The people who tried it out proved to be generous and helpful – ideal Beta Testers. As a result of their feedback, we were able to fix problems before they became a problem for others.

Yes, we have very small numbers and limited attention so far. But we weren’t expecting the world to issue a collective gasp. What counts to us is the experience of those who find these plugins useful. And we’ll also learn from people’s reactions whether we are addressing a real pain point.

Your Turn

What do you think of FriendsRoll? Of what we’re doing and how we’re doing it?

This is an opportunity for us all to learn together. So, please leave your thoughts, suggestions and questions as comments on this post.

Launching FriendsRoll and TopLinks Case Study

March 8, 2008 • Joseph Thornley • Blogroll, casestudy, FriendsRoll, TopLinks

Yesterday, we launched FriendsRoll and TopLinks, two WordPress plugins which we hope will give fresh life to the blogroll.

We are using exclusively social media to promote awareness, use and discussion of FriendsRoll and TopLinks. We have no advertising budget and are not using pay per click or other advertising.

So, I’ve decided to try to chronicle the launch as a case study of the use of social media to support a launch.

First, I’ll set the stage with what we are trying to achieve with FriendsRoll and TopLinks. Then, in future posts, I’ll talk about how things roll out.

Objectives

Our objectives for FriendsRoll and TopLinks are:

To offer something to the community which people use and value;
To be seen to be a contributing member of the social media community;
To highlight our programming and design skills; and
To “learn by doing”.

Who do we want to reach

Social media practitioners and thought leaders;
The WordPress developer community; and
Our clients and companies/organizations interested in who is innovating in social media

Success Criteria

We will define success in the following ways

Friendsroll and TopLinks are downloaded and used by bloggers (maps against objective 1);
Others notice and comment on the applications and our development and offering of them. We will measure tone, not just quantity in judging success. (objectives 2 and 3);
Our user community provides us with feedback on how we can improve the apps (objective 4); and
We gain practical knowledge about what works and what doesn’t in social media (objective 4).

In my next post, I’ll write about our experience on Day 1 of the launch. I hope that you’ll follow along with me and also offer your comments and reactions. By doing this, we can learn together.

Read the story from the beginning: The Blogroll Reinvented: FriendsRoll and TopLinks

Basic Do's and Don't's for Corporate Bloggers

March 5, 2008 • Joseph Thornley • blogging corporateblogging bestpractices socialmedia

I was asked to provide some advice on Corporate Blogging Do’s and Don’t’s for an upcoming article in the Globe and Mail. Here’s what I suggested:

DO’s

Listen first.

Social media is about communities of interest. Before you start writing, you should find your online community. Who writes about the things you care about? Who do you find most insightful and persuasive. Subscribe to their feeds, read them regularly and comment on their blogs. Doing this before you start to write your own blog will give you both a better sense of what you have to say that will benefit the people you care about. It will also help you to build your own credibility with them.

Write about things you are passionate about.

After the rush of the first few posts is over, it may become harder to generate posts. If you write about the things that interest you and on which you have a definite point of view, you’ll find that you are able to sustain your blog for the long term.

Give without asking for a return.

Social media is propelled by the desire we all have to connect with people who share our interests and with whom we feel some attachment. Just like in real life, the best relationships are driven by a sense that the other person is genuinely interested in you and your wellbeing. In social media, this has translated into a “culture of generosity.” The most successful bloggers are those who constantly give to their communities – interesting content, insight, a look into their world – without asking for anything in return. In my experience, those who understand and embrace this principle receive much more than they could have expected in return from others.

Keep it positive.

The world is full of too many sarcastic, snide, flip people. And criticizing is easy. Serious people balance their criticisms with a vision of what they would do instead. Unless you’re setting out to create an entertainment or gossip blog, put negativism aside. Be positive in your posts. Of course, sometimes you’ll want to write posts that are critical. But if you are generally positive, those critical posts will be better received and more credible.

Be patient and persistent

It will take time for your community to find you. Don’t be discouraged if the number of subscribers and comments you have at the outset is small. If you offer interesting content, they will come.

DON’T’s

Don’t use a ghostwriter.

Social media is about real people connecting with real people. It’s also about responding to comments. Your contributions should be in your own voice. And if you aren’t prepared to do that, then social media isn’t for you.

Don’t fake it.

Social media is propelled by millions of people sharing with one another. If you present a false front, pretending to be something other than what you are (e.g. a fair employer; a responsible corporate citizen), you will soon find that people who know you for what you really are call you out. And bloggers are hard, very hard, on those who have failed the authenticity and transparency tests.

Don’t give up.

Remember, it will take time to build interest and community around your blog. Hang in there. Be patient and don’t give up too soon. Strong relationships take time to build.

What do you think of this advice? Do you agree with these points? Are there other equally important points that you would add?

Ottawa technology sector uses social media platform for promotion

February 11, 2008 • Joseph Thornley • Blogging, Marketing, OCRI, Ottawa, socialmedia

Here’s another case study in the making: a business group attempting to use social media for promotion and marketing.

At the height of the dot com boom, the Ottawa technology sector styled itself as Silicon Valley North. In fact, the technology sector was powered by industry leaders like Nortel, JDS Uniphase, Entrust and Cognos and the startups that grew up around them.

All that changed in a short period of time. The Ottawa industry was hit hard by the drop in demand for telecom and Internet gear. Tech companies fell on hard times, laying off employees, pulling out of the region or simply closing their doors.

Well, the region’s technology sector has slowly clawed its way back up from the depths. And now the tech sector’s business association, the Ottawa Centre for Research and Innovation (OCRI) wants to spread the good news about the region’s resurgence.

OCRI has launched 82000 Reasons.com to proclaim to the world that the region’s tech sector has survived the telecom implosion, has reestablished itself on solid footing and is growing again. The site’s name alludes to the fact that there are now more than 82,000 people employed in Ottawa’s tech sector.

I found out about the site through a news release that arrived in my feedreader via an RSS feed from MarketWire. (Yes, news releases continue to be an effective way to reach people with an interest in your subject area.)

OCRI’s release says that 82000reasons:

“gives tech employees and companies an RSS, blog and viral video platform to share their successes with a global audience.”

“In the era of user generated content, every one of Ottawa’s technology success stories can be told, tagged and distributed online to a global audience,” says [Michael Darch, Executive Director of Ottawa Global Marketing]. “82000reasons.com leverages our greatest asset, our people, to tell the ‘Why Ottawa?’ story. They are better qualified than anyone to describe Ottawa’s lifestyle and technology strengths so we can attract the people and investment dollars we need to fuel our growth.”

OCRI is promoting participation through a contest offering Ottawa-Frankfurt air tickets to the best contributions and through by “banner ads on Facebook, plus local print, banner ad and radio advertising.”

Conspicuously absent in the list of promotional initiatives is any type of blogger outreach. That’s a real missed opportunity for an initiative that presents itself in social media terms.

The site has just launched. So, it’s too early to judge participation. I’ll follow its progress and try to arrange an interview with Mike Dartch in about a month to talk about the site’s objectives and how it is performing.

UPDATE: Media in Canada also has covered the launch of 82000Reasons