Things worth watching: Jugnoo, Tablets, Facebook Timelines and Sysomos-Google Analytics integration

On this week’s Inside PR podcast, Gini Dietrich, Martin Waxman and I talk about new social management tool Jugnoo, tablet computers, Facebook timelines for pages and a new feature in social media measurement tool Sysomos.

Jugnoo – and the importance of courting before marriange

Last week we reported that Jugnoo, a new social media management console service had launched in open beta. Martin and I both were impressed with its feature set. (Disclosure: Gini Dietrich is an adviser to Jugnoo. However, Martin and I weren’t aware of this when we raised it as a topic of discussion for the podcast. Discreet Gini.) I was so impressed that I requested access to the beta so that I could test it. And then I hit a hard stop. As one of the first steps in using the service, Jugnoo asked me to install some code on my website so that Jugnoo could access data from my site. For me, this is a show stopper. Installing code and sharing data is a big step, one that I am willing to take only with services that I trust and that I have some degree of comfort I’ll use for some time. Gini thinks that I’m being overcautious. She believes that most small businesses won’t hesitate to provide access to their data because they will perceive that in return the service will “hold their hands,” providing them with insight into what they should be doing and whether it is working. Do you have the same reaction to being asked for access to the backend of your Website as a first step in testing a service.

Tablets and the content creation challenge

We also talk about the rapid adoption of tablets in the workplace. Two years ago, we considered our notebook computers to be the go-to mobile devices. Today, we each use a tablet computer. Initially, tablets were billed as media consumption devices. However, all three of us now use our tablets to create content – blog posts, documents, etc. Gini and I have found that this has driven us to switch from Microsoft Office to other applications that exist in the cloud – Evernote, DropBox, Google Docs. We use these apps to have access to our data and content across devices. This enables us to move smoothly between our desktop computers, notebooks (yes, we still use them), tablets and cellphones. And we see this trend accelerating with the newest generation of tablets. We wonder how long it will be before we will be able to reduce the number of devices. The limiting factor on this is the evolution of tablets to include both the hardware and software to support all the content creation we want to do.

Timelines – too much commitment for small businesses?

Timelines for pages is being rolled out to all users at the end of the month. Gini is keen on timelines. She’s watched as content that she had long ago posted to the Arment Dietrich page has resurfaced. Old content becomes more accessible. I’m skeptical of the value of timelines for small businesses. Many small businesses have limited resources to devote to social media. And it seems to me that corporate page owners will have to devote considerable energy and resources to keep their content fresh. And this may not be a priority for may businesses.

Sysomos Heartbeat integrates Google Analytics

Finally, we talk about the integration of Google Analytics into Sysomos’ Heartbeat social media monitoring service. A nice addition that makes a good service better.

What do you think?

Listen to the podcast and tell us what you think. Are we on the right track? Missing something? Do you have a different view?


Consumer Recommendation: eBook Readers by Sony and Kobo

Knowing that I’ve been using a Sony eBook Reader for the past six months, a friend asked me whether I’m happy with it and would I recommend an eReader for personal use and as a gift.

My answer: An unqualified YES. I’ve become totally enamored of my eBook reader.

For the past six months, I’ve been using the Sony Touch (PRS 600) Reader (on; on  It’s a touch sensitive reader that lets me turn the pages by swiping my finger on the screen. I can also highlight passages by double tapping and sweeping my finger across the text, write notes with a stylus or use the soft keyboard. And I can look up words in a built-in dictionary simply by double tapping on them. All fantastic. But also expensive at $300. And the screen treatment that makes it touch sensitive also dulls (slightly) the e-ink screen.

Oh, and one more thing. At only about 10 oz., the Sony eReader is light enough to hold comfortably for a long reading session. This is a real advantage over the Apple  iPad, which feels like a brick in comparison.

My wife just bought a Kobo eReader – and I’ve decided that this is even more ideal for most people. You download the books by hooking the reader up to a computer – either via USB or Bluetooth (neat). It’s as light as the Sony and, at $149, a great value.

I use the Kobo eBook store to purchase books and download them to both devices. It’s a great experience. Simple to purchase and download books. Kobo’s slogan is “eReading. Anytime. Any place.” And they seem determined to deliver on this promise. You never lose them! Once you’ve purchased the books, they’re always in your online Kobo Library. So, if you break or replace your hardware reader, you can simply download your books to a new reader.

Kobo also has released a reader App for the iPad, so you won’t be forced to use the Apple book app (if you have a dislike for walled gardens.)

One great thing about both the Sony and Kobo eReaders is that they let you magnify the size of the text on the screen. Thanks to Adobe’s ePub software, the words rearrange themselves in an uninterrupted flow on the screen, regardless of whether you use the smallest or the largest font size. I use this feature a lot late at night when my eyes are tired. And I can’t imagine going back to having to squint at small print on a physical book page.

So, Yes, I would wholeheartedly recommend an eReader – and I’d suggest that you take a look at both the Sony and Kobo eReaders. And once you have it, do take a look at the Kobo book store. I use it and I love it.

Social Mediators 6 – Living with the iPad; Living with less PR podcasting

In this week’s episode of Social Mediators, Terry Fallis, Dave Fleet and I talk about some of the limitations of the iPad and changes to two of the longest running PR podcasts – Inside PR and For Immediate Release.

OK. OK. The iPad is selling like hotcakes. But I still think that Steve Jobs has made a mistake with the product by limiting its usefulness for content creation. Dave Fleet thinks that “Steve Jobs has always done  – what Steve Jobs wants to do.” Terry doesn’t see it as a mistake and expects that Apple will sell a “whack of them.” I think that the iPad takes us back to the era of creators and consumers. And I hope that competitors will push Apple to do better.

Also, after four years and 200 episodes of Inside PR, Terry Fallis and David Jones have given up podcasting. Martin Waxman will carry on with new co-hosts. Why did Terry quit? Partly fatigue. But also a sense that the show needs to be refreshed, that it will benefit from an infusion of new ideas.

We also talk about the changes to the longest running PR podcast – For Immediate Release – as Shel Holtz and Neville Hobson announced that they’ve cut back from two shows a week to a weekly podcast. FIR is a must listen for Terry, Dave and I and we’re glad that Shel and Neville are carrying on.