Public Relations' Identity Crisis

Are you suffering a public relations crisis of identity? Do you find yourself struggling for a way to describe what you do that avoids using the term “public relations?” Not because you’re embarrassed by what you do, but because you know that people will apply an outdated stereotype to you the second you use the term?

If you answered yes to these questions, then you’re in the same boat as me.

The new PR

Terry Fallis and I started our public relations firm, Thornley Fallis, in 1995. And we thrived with our traditional PR offerings through 2002. Then the world shifted – and kept shifting.

Today, our hottest offering is video storytelling and production. That’s followed closely by designing and building online experiences. And then comes social media. Yes, we still offer traditional media relations (who doesn’t want to see their company positively mentioned in a national newspaper or trade mag?) However, the traditional PR services are now part of an integrated offering that starts with discovery and builds on this with strategies that are channel agnostic. Different things work in different contexts. And we need to be able to offer a complex solution.

That’s the new PR. However, do I refer to it as PR? Not often. In fact, I try to avoid using the term public relations when talking to business contacts and potential clients. All too often, I notice their unconscious tic when I say PR as they summon up images of the PR as it was in the 90s. So, I use other terms like “integrated communications,” “communications for the connected era,” “delivering remarkable experiences.” Anything to avoid being pigeon-holed with an outdated PR stereotype.

Gini Dietrich has been led to a similar place. In a provocatively titled post, Self-Hating PR Pros and the Change in the Industry, she writes:

“A few weeks ago I was in a meeting with a prospective client. At the end of the conversation, the chief marketing officer said, “I see you don’t refer to yourselves as PR pros… and your proposal doesn’t have any mention of it. Why is that?” I explained that when people say they need a PR firm, they really mean they want someone to get them stories, which is an ego-driven metric, and only one tactic of a larger marketing and communications program. … So the industry has begun to see a move toward other descriptors of what we do (social media, marketing, integrated marketing communications). Meanwhile, many of us have stopped saying we do PR.”

New Clients

Something else has happened as we have diversified our services. We’ve been given opportunities to produce more complex, sophisticated and far reaching programs for clients. But often, those opportunities have not come from our traditional public relations contacts. Instead, they’ve come from marketing executives who have invited us to pitch our ideas in competition with advertising and digital agencies. These marketing executives see public relations as an important, but very specific subset, of the  solution they are seeking to put in place. We want them to see us as providers of a holistic strategy, not simply the providers of a specific channel or tactic. And by avoiding direct reference to our origins as a PR company, while still offering the capability, we can compete on a level playing field with new competitors.

Challenging Corporate Culture

So we live in a gray zone as we transition from what was and what was clearly understood to what will be and has not yet taken its final shape. That presents us with challenges of the intellect and of the imagination. It also presents us with cultural challenges.

People in the new PR may find that the organization they are working for defies their expectations of what that organization should look like and how it should operate. They find themselves working alongside people with different expertise and skills than they might have worked with a decade ago. These people may also come from different types of organizations that had very different cultures, business models and ways of organizing themselves.

This can lead to a cultural war as people attempt to superimpose what they knew and understood onto the new organization. (We’ve gone through this phase ourselves). People want to be challenged. But they want to be challenged within known parameters. We need some certainty to provide a foundation for creativity and growth.

A Crisis of Identity and a Wide-Open Future

So for me, PR is going through a crisis of identity as we transition from the old to the new. A crisis that’s driven by a people’s retention of outdated stereotypes, by a shift in our playing field, and by the cultural challenge of mixing new skills and new people together to provide non-traditional solutions.

It’s an interesting time. It’s a time of rapid change and great uncertainty. It’s a time in which we may look like we’re running away from our public relations roots. But I prefer to think that were running toward something. We just can’t describe it clearly yet. And isn’t that the best part of discovery? More things are possible then we may yet realize.

We're looking for freelance PHP Web Developers to work with the 76design team


76design
is looking for a few great freelance developers to round out our skill set and provide us with the capacity to deliver all of our projects during the busy autumn and winter business cycle.

If you’re interested, you’ll possess a strong combination of the following expertise and experience:

Strategic and Analytic Thinking

• Understanding of fundamentals of new marketing and communications principles
• A solid understanding of information architecture practices
• Gathering, reviewing and validating project requirements

Skills and Assets
• Demonstrated experience with the following: Linux, Apache, MySQL, PHP5
• Experience with a modern MVC web framework like Zend Framework, Java Spring, etc.
• Background in web API programming
• Polylingual programming beyond PHP considered an asset (Java, .Net, Ruby, etc)
• Comfortable with use and function of a variety of modern CMS: WordPress, Drupal;
• Experience customizing WordPress development, themes, and plugins
• Direct experience with social media tools and platforms, such as Facebook, Google+, Twitter, etc.
• Work with tiered deployment environments
• Experience with a version control system like SVN
• Experience with automated deployment using tools like Phing, Ant considered an asset
• Use of OO and design patterns
• Working knowledge of web standards, SEO and accessibility
• Front end development experience working with XHTML, HTML5, CSS3, Javascript, Ajax

Bonus Points
• Unix system maintenance, shell scripting
• Apache web server configuration, virtual host management
• Experience with Microsoft SilverStripe CMS
• Experience with modern ORM such as Doctrine
• Knowledge of Apache Software Foundation Projects: Lucene / Mahout
• University degree in computer science or software engineering

Interested in working with us? If so, click over to the 76design Careers page and apply on the link provided on that page.

Marketing with Integrity – Selling Likes and Followers

Do you sell Facebook Likes or Twitter Followers to your clients?

I received this email in the middle of the night. You may have received it or something like it too.

It asks, “I was wondering if you sell Facebook Likes and Twitter Followers to your clients to improve their social media credibility?” The writer then goes on to suggest that, “Some companies sell 500 Facebook likes to their clients for $100, and buy the service from me for $15. It’s a huge profit margin and is a really easy add-on to sell to your current customers.”

My answer in a word is NO!

No, we don’t sell Facebook Likes, Twitter Followers or any other kind of social gesture. Buying followers amounts to pure deception, in my mind. Especially if the intent is to suggest that a large number of followers conveys greater credibility.

True credibility is earned. It is ascribed to you by others based on their experience of you. If you believe that the number of likes or followers conveys credibility, then purchasing them amounts to deception. 

If you are a marketer, don’t follow this path. It is marketing without integrity.

This is what it looks like on the in-flight map when your plane aborts its landing

Life is like a plane ride. It doesn’t always go as planned.

If you’re wondering what that green paper clip drawing is on the map above, it’s the flight path Air Canada 445 followed when it had to abort its landing in Toronto Pearson this morning.

Yep, an aborted landing. A sudden acceleration and ascent just before you touch down on the runway, followed by 60 seconds of uneasiness (fear?) as you wait for the pilot to come on the PA system and tell you why you and the other 100 passengers aren’t safely on the ground. In this case, the plane ahead of us failed to clear the runway and the pilot pulled up and went around. We made a safe landing on the second try.

And thanks to GPS and the in-flight map app, we got to watch ourselves on the map throughout the whole experience.

By the way, the pilot was great this morning. He was on the microphone telling us what had happened in under a minute after the event. I’ve been on other flights that aborted landing at the last instant and had to wait for three or four minutes (which can be terrifying) before we were reassured that there was nothing wrong with our plane.

Of course, there’s always a bonus by making it through the tough days. Maybe I’ll get extra frequent flyer miles from Aeroplan and Air Canada for the extra miles we flew to make the second landing attempt. 🙂

Pew research report shows the impact of YouTube on video news

The explosion of video content on social media isn’t just having an impact on how and where we find entertainment. It also is having a dramatic impact on how video news is made and consumed.

The Pew Research Center’s Project for Excellence in Journalism conducted an analysis of news videos on YouTube over the 15 month period from January 2011 to March 2012. And they uncovered evidence confirming that a significant shift is underway.

A complex, symbiotic relationship between citizens and news organizations

“Worldwide YouTube is becoming a major platform for viewing news,” Pew asserts. “In 2011 and early 2012, the most searched term of the month on YouTube was a news related event five out of 15 months, according to the company’s internal data.”

“A complex, symbiotic relationship has developed between citizens and news organizations on YouTube, a relationship that comes close to the continuous journalistic “dialogue” many observers predicted would become the new journalism online. Citizens are creating their own videos about news and posting them. They are also actively sharing news videos produced by journalism professionals. And news organizations are taking advantage of citizen content and incorporating it into their journalism. Consumers, in turn, seem to be embracing the interplay in what they watch and share, creating a new kind of television news.

Pew cited the March 11, 2011 Japanese earthquake and tsunami as a case study of this “new kind of visual journalism.” They observed that “most of that footage was recorded by citizen eyewitnesses who found themselves caught in the tragedy. Some of that video was posted by the citizens themselves. Most of this citizen-footage, however, was posted by news organizations incorporating user-generated content into their news offerings.”

However, Pew also notes that “clear ethical standards have not developed on how to attribute the video content moving through the synergistic sharing loop.” This is not just a case of citizens posting copyright material without obtaining permission. News organizations were observed to be including citizen-generated content in their news reports without any attribution to the original source.

The form of news is shifting

  • “Citizens play a substantial role in supplying and producing footage. More than a third of the most watched videos (39%) were clearly identified as coming from citizens.”
  • “The most viewed news videos on YouTube, however, come in various forms. More than half of the most-viewed videos, 58%, involved footage that had been edited, but a sizable percentage, 42%, was raw footage.”
  • “Unlike in traditional TV news, the lengths of the most popular news videos on YouTube vary greatly. … the most popular news videos on YouTube were fairly evenly distributed-from under a minute (29%), one to two minutes (21%), two to five minutes (33%) and longer than five (18%).”
  • “YouTube is a place where consumers can determine the news agenda for themselves and watch the videos at their own convenience-a form of “on demand” video news. In the case of the Japanese earthquake and tsunami, audience interest continued for weeks. The disaster remained among the top-viewed news subjects for three straight weeks.”

The Pew study is chock full of facts and observations that underline the tremendous shift that is underway. If you are interested in this area, this is a study worth bookmarking.

 

 

We must be data activists, says Nora Young

Nora Young is an astute observer of the impact of technology on our lives and relationships. This year, she turned her attention to our penchant to record our actions, feelings and thoughts through social media and connected devices. The result is The Virtual Self, her report on self reporting and its implications.

Nora Young came to Third Tuesday Toronto to share her insights with the community. And we captured her presentation on video.

There was much in Nora’s presentation that caught my attention.

A Watershed moment

“We’re at a watershed moment – a moment when data and information are no longer scarce and created top down, but is becoming ubiquitous and generated bottom up,” she posited. “Our new tools for gathering and sharing data are changing how we see ourselves and the world around us.”
We’re headed to a future where we track more and more about ourelves. Where we are. What we’re doing. How we spend out time. “The statistical minutiae of everyday life.” Nora Young labels this habit “self tracking.” Others term it “self monitoring,” “personal metrics,” “quantified self,” or “personal infomatics.” By whatever name, the trend is exploding as we consciously record data about our actions and state and as other data is captured simply because we are using connected digital devices. The information can be “in the everyday, the banal, the ordinary.” But increasingly, more and more of us are leaving more and more digital tracks that reveal something about ourselves.

Consider, she suggests, that most of us “online are on Facebook. A short few years ago, people talked about this as odd. Why would you want to share the minutiae of your everyday lives, like what you had for lunch. And now, this is normal behaviour for most people who are on the Internet. Not because they are obsessives. Not because they are narcissistic, but because there is a social utility in gathering that information and sharing it.”
And because we are increasingly using digital devices that are “always on, always connected” to the Internet, we do not need to expend much effort or energy to capture this information. It may even be automatically captured without any overt gesture on our part.

Four trends create a digital doppelganger of our world

Nora sees the convergence and interaction of four trends to create a unique moment:

  • Self-tracking, the data about our actions, preferences, feelings, etc. that we deliberately or passively record
  • The ability to aggregate the data through applications and search
  • The introduction of sensors in the environment, the Internet of things; and
  • Continual access to data via mobile devices.

Together, these trends create a digital doppelganger of the real world around us.

“The digital data that we are generating about our every day lives can and will be used to change the real flesh and blood, bricks and mortar world around us,” she suggests. “This is both good – thrilling even. But it’s also potentially scary, with some worrisome aspects to it as well.”

“What we are seeing now in embryonic form in our use of apps and social networking is really just the beginning of a bottom up data revolution that will change the next twenty years.”

“Be a data activist.”

“In order for us to get the future that we want, people like us – citizens – need to get involved. We need to claim our power to use our data for good, for positive ends. We need to be ‘data activitists,’ much in the way that we would talk about people being political activists or environmental activists. We need to be activists with respect to this new world of booming data.”

“What we as a society decide are the rules of the game for handling the data that we create will shape the future in profound ways.  It will shape whether and how we can use the data in our own lives, how we can use the information that we create to benefit not just ourselves but also our communities.”

Why now? Because huge changes are occurring. And, according to Nora, “it’s precisely when a new communications technology is created that the culture and the social norms of that technology are open to being shaped. It’s at that beginning period that we can our consciousness and our skill to how we consider new technologies and improve what they are used for. Because down the road, there will be a point where it will seem inevitable, where what’s up for grabs now gets shot down.  Now is the point at which we need to start talking about these things.”

At the first level, the information can be useful when we capture and share information with people who share our interests. Whether it’s a pointer to the latest book we’ve selected to read or the restaurant we frequent most often, this information can be used as a guide by the people who know and follow us.

At a higher level, however, the data that we create can be aggregated and mined for insight into the total community of which we are part. And at this level, the data can be used to reshape communities. We see an early example of this in the use of real time traffic data by commuters to navigate around congested areas. This tool shapes decisions in real time, decisions that are then immediately recorded and displayed in real time in the resulting changes in traffic flow. It creates a dynamic feedback loop. Imagine this across a complete range of activities and think about the potential for the construction of a digital layer of data on top of our real life activities that enables others to incorporate aggregate patterns, likes, dislikes, behaviour, etc. in reshaping our environment and experience in real time. That’s an awesome vision. And it’s not some far distant science fiction future. It’s something that is being explored right now.

But we need to be digital activists to ensure that the data is used for good and in the way we intend. As digital activists, we must understand and speak out about the privacy implications of these developments. We must insist that the data is used for something beyond corporate ends, for public good (Think Ushahidi.) Are we choosing the tools that reflect our values? (Think Twitter’s assymetrical following vs. Facebook’s forced mutual friending.) And if we’re creating the tools, are we creating something that offers some real value to people and enables people to create meaning in their lives?

Where do you stand?

There is potential for us to shape how the data gathering tools are created and how the data is used. But to do this, we must become data activists.

Think about it. Do you simply go with the flow? Click yes to share your location data? Consciously check your privacy settings on Facebook? Turn off automatic checkins? Are you a data activist?

Gini Dietrich is Marketing in the Round at Third Tuesday

Gini Dietrich is everywhere! Including this month, at Third Tuesday Toronto #3TYYZ and Third Tuesday Ottawa #3TYOW.

Over the past two years, she has built a large online following at her blog, Spin Sucks, on Twitter and on Facebook. She is building Spin Sucks Pro as a platform for marketing expertise tailored to the needs of senior executives. She has become a sought-after speaker. She finds time to co-host the Inside PR podcast with Martin Waxman and me. And she manages to hold down a day job as CEO of Arment Dietrich. (Disclosure: Arment Dietrich and Thornley Fallis are business partners.)

With all this on the go, Gini found the time to co-author with Geoff Livingston a book that every contemporary marketer should read: Marketing in the Round, a practical guide to integrating the traditional and new tools of marketing into a coherent, effective whole.

And now, Gini is making the time to be our next speaker at Third Tuesday. She’ll join us on July 24 (Ottawa) and July 25 (Toronto.) Gini offers great insight into marketing in the connected era. Register online to attend Third Tuesday Ottawa or Third Tuesday Toronto to hear and meet her.

Attendees will receive a copy of Marketing in the Round

That’s right. Your admission fee pays for a copy of the book. All attendees will receive a copy of Marketing in the Round. That gives you not just the opportunity to hear Gini speak, but also to meet her and have her personally dedicate and sign your copy of the book.

Thank you to the Sponsors who support Third Tuesday

As you know, Third Tuesday is a community-oriented, volunteer-driven event. And we wouldn’t be able to bring great speakers like Gini Dietrich to Third Tuesdays across the country without the support of some like-minded sponsors. We’ve been lucky to have some great companies step up over the past several years to help us make Third Tuesday happen. Big thanks are due to CNW GroupRogers Communications, the Canadian Internet Registration AuthorityRadian6 and Cision Canada for making the 2011/12 Third Tuesday season possible.

Interested in learning more about Gini Dietrich and Marketing in the Round?

Mitch Joel interviews Gini Dietrich and Geoff Livingston on the Six Pixels of Separation podcast.

Georgina Laidlaw and Valeria Maltoni reviewed Marketing in the Round

Bob LeDrew interviews Gini Dietrich on the FIR Book Club

 

Switching to Chrome? You don't have to give up RSS feeds

Like more and more people, you’ve made the switch to the Chrome browser. But you quickly discover a glaring absence: the basic install does not display the orange RSS icon in the address bar when you are on a site that offers a feed.

Dave Winer reminds us that we don’t have to live without RSS when we use the Chrome Browser. In fact, Google itself publishes an extension that restores the orange RSS button to your browser address bar.

Get the RSS Subscription Extension (by Google) in the Chrome web store. Install it. Subscribe to the content sources that you don’t want to miss.

Thornley Fallis is partnering with Gini Dietrich and Arment Dietrich

Today is a big day for me and the team at Thornley Fallis. We announced a partnership with Gini Dietrich and her team at Arment Dietrich.

I’ve known and collaborated with Gini Dietrich for over two years. Every week, we’ve come together to co-host the Inside PR podcast with Martin Waxman (Martin joined Thornley Fallis in 2011). We’ve attended conferences together. Developed ideas together. Shared insight into the direction and opportunities for each of our businesses. We’ve talked extensively about the changes in the communications business brought about by the social media revolution. And we’ve discovered that we share a similar vision for the future of communications: the continuing revolution of the relationship between consumers and companies, citizens and governments, you and me.

During that time, we’ve transformed our companies from traditional communications consulting organizations to focus on the expertise that is most important in the connected era, the time when we all have voices, can find and share with our communities of interest, and in which we become both the media and the trusted advisors to one another.

Gini has positioned Arment Dietrich as a thought leader in social and digital media. She has built an industry leading platform for these views in Spin Sucks, her widely-read blog. And she adding to that Spin Sucks Pro (in Beta), a resource for senior business executives who want to understand and participate in the new media. In the process, Gini has become an acknowledged expert in content marketing. She’s used it to build her own company and she uses that same expertise for her clients. She also found the time to capture her ideas in Marketing in the Round, the just-published book she co-authored with Geoff Livingston.

Thornley Fallis also has come a long way since its founding in 1995 as a traditional corporate PR company. Today, we are focused on the expertise necessary to engage with the public through traditional and digital media. We offer design to deliver remarkable experiences, produce video to create the ultimate social objects, build audiences and communities through content marketing, earn media through public relations, and build relationships and trust through social media. But these tactics must work together. So we develop strategies to marshall them into a coherent whole and then constantly measure and refine.

Given all this, it shouldn’t be a surprise that we’ve decided to bring our firms together so that we can offer our collective expertise to our clients.

That’s a big move. And it promises a much brighter future for our teams. New combinations of expertise. New clients. New opportunities. I’ll continue to write about my journey and experiences on this blog and we’ll also share our collective insight on the Thornley Fallis Blog and Spin Sucks. I hope you’ll join us for the journey.