It’s the new PR.
For several years, we have been moving Thornley Fallis beyond old style public relations to understand and participate in the new communications, communities, and social relationships that universal search, social media and ubiquitous online access have made possible.
The new public relations is about understanding relationships between people, what people want and need from these relationships, and how they form, sustain, and use communities of interest.
We don’t see people as target audiences. We see people through the lense of communities. And we participate in those communities. We earn our place by understanding the dynamics of the communities and adding value. We add value by helping those communities to function better and by contributing unique and new content to the conversation.
We still draw on our ability to write clearly, an understanding of what people are interested in, and a knowledge of traditional media and how they work. (They haven’t turned off the lights at traditional media yet – and I don’t think they will in my lifetime.)
However, these traditional skills now must be supplemented by other expertise. An understanding of community formation. What makes people seek out one another? What makes a community grow? What makes it die? What is the impact of the removal of barriers to collective action online? How far can we push social media’s ability to transcend the limitations of geographic proximity and bring people together in one conversation, regardless of where they are in the world? What of the new online intimacy? How do we revise our notions of privacy in this era? How do we help people satisfy their desire to extend their online relationships with real world relationships?
Public relations practitioners must also know how to create the new meeting places. As the ties that bind us to traditional media break down, people find new ways to discover the information they need and to share it with others. The combination of search with social software provides us all with the power to do this. But some solutions are better than others. The new public relations practitioner must know what makes a social platform work and how to improve on what is already there.
Measurement is essential to understand what is going on and the impact of what we do. Old yardsticks are inadequate to gauge the new dynamics. GRP’s, impressions, reach – these are the metrics of a bygone era. We must develop and apply new metrics for engagement, momentum, influence and the growth, depth and characteristics of our social graphs.
New possibilities, new tools, new channels. All call for new people with new expertise.
The new public relations agency is a hybrid that draws on new areas of expertise and skill sets. We’ve been trying to create this kind of agency at Thornley Fallis and 76 design. More than anything, I think it’s the thrill of participating in that innovation and invention that brought Jeremy Wright to us.
Bottom line: For those who think of public relations as they might have even five years ago, please take another look. You’ll find something quite different under the hood at the thought- leading public relations firms.
This isn’t your parents’ public relations.