The people formerly known as Facebook Users?

As I see it, Facebook still is far short of fulfilling the promise of targeting advertisement to people for whom it is relevant.

Case in point: This ad appeared on my Facebook homepage.

Erase my criminal record? Heck, I haven’t had even a traffic ticket since 1985. I hardly need this. And it’s kind of creepy.

So, what’s really at stake here?

This isn’t just about me being annoyed by an ad and wanting to poke at Facebook.

No, the stakes are much bigger. We’ve seen other incumbents who thought they were too big to fail – MySpace, AOL, Yahoo and others.

As Facebook keeps pushing to monetize my attention, it will have to do a better job than this. If it doesn’t, I and others like me will be ready and quick to move away from it as soon as the next innovator arrives. And make no mistake, it will arrive.

So, Facebook, it’s time for you to respect me as a user. Respect my privacy. Respect my attention. Or I and others like me may become “the people formerly known as Facebook users.”

Controversial Clients: Too hot to handle?

If you take on controversial clients, you’d better be sure that the people in your company are onside. If you fail to do this, disaster lies ahead.

That’s where Eric Portelance, Sean Howard and I come down in this week’s Social Mediators. We revisit the question of how consulting organizations should decide whether to take on a potentially controversial client.

Sean believes that the decision about a controversial client can be a defining moment for a company. Indeed, the decision will affect both the external perception and the internal self-image of the company.

Eric argues that companies need to first determine whether their employees will want to work for the potentially controversial client. People should not be compelled to work on issues that conflict with their personal beliefs.

I suggest that this is one of those issues on which senior executives should be mindful that their own preferences must be balanced by staff preferences. Eric asks, Will the new client be consistent with the image of the company that employees themselves have.

How will existing clients view the new relationship? Every company must be sensitive to how existing clients react. Do clients hire us to accomplish a specific mandate or do they have a claim on other parts of our professional lives?

Our bottom line: In the era of the social web, when we all need to be authentic, it’s just not viable to say, let’s take all clients. It won’t pass the social sniff test. People will see you as a gun for hire, open to the highest bidder. And that’s not the way any of us would want to be seen.

As Sean Howard says: “Your decision shouldn’t be made out of fear. It should be made out of conviction.”

Would you, should you, take that client?

Francois Gossieaux brings the Hyper-Social Organization to Third Tuesday

This month’s Third Tuesday will interest anyone who wants to understand the impact of social media on businesses and how the most successful ones are adapting to it. Our February Third Tuesday speaker is Francois Gossieaux, co-author of The Hyper-Social Organization.

“In the beginning, business and commerce were social exchanges – if you sold poor products, people would bad-mouth you and shun your operation, forcing you out of business or pushing you to improve your offering,” writes Gossieaux. While we lost that element of personal contact and accountability through the era of mass media and mass marketing, it is being returned to us in the era of social media. Gossieaux argues persuasively that businesses must themselves become hyper-social in order to survive and thrive in this new era.

Together with his co-author, Ed Moran, Gossieaux has conducted annual Tribalization of Business surveys, examining the impact of social media on organizations and how they are adapting to it. The Hyper-Social Organization draws on this data to map a course that business can follow in the era of social media.

I’ve seen Francois present the Tribalization of Business Study data at Society for New Communications Research symposiums and I can tell you that he’s a smart, articulate presenter who gives everyone in his audience something to think about and act upon.

Best Marketing and Advertising Book 2010

Yes, it’s an award winner. The Hyper-Social Organization received the National “Best Book 2010” Award from USA Book News in the category Business: Marketing and Advertising.

It’s also received overwhelmingly positive reviews. Here’s a sample:

Tribes Rule the Hyper-Social Organization

Hyper-Social Organizations

The Hyper-Social Organization in a Book

Want to attend Third Tuesday with Francois Gossieaux?

You can register online to attend Third Tuesday in Ottawa, Toronto, Calgary and Vancouver.

Thanks to our sponsors

Third Tuesday brings great speakers to major cities across Canada. This month, Francois Gossieaux will speak at third Tuesdays in Ottawa, Toronto, Calgary, and Vancouver. This would not be possible without the support of our sponsors, who underwrite the cost of visiting each of those cities. Thank you to CNW Group, Rogers Communications, Radian6, and Fairmont Hotels and Resorts. You help to make Third Tuesday Digital Canada’s national meet up.

Inside PR: Do you trust LinkedIn recommendations?

On this week’s Inside PR podcast, Martin Waxman, Gini Dietrich and I talk about a question raised by FIR‘s Shel Holtz: should we trust recommendations of a person that are posted on LinkedIn?

Listen to this week’s podcast to hear our take on this question.

What do you think about this issue? Leave a comment below or send us an email or an audio comment to [email protected], join the Inside PR Facebook group, leave us a comment here, or message us @inside_pr on Twitter. Or connect with Martin Waxman, Gini Dietrich, and me on Twitter.

Inside PR tackles questions to ask before accepting a controversial client

In this week’s episode of Inside PR, Martin Waxman, Gini Dietrich and I discuss how each of our companies deals with the question of whether we should take on a controversial client. And we don’t all agree.

Listen to the episode to hear us discuss this issue from several perspectives.

And tell us what approach you take at your company? Do you believe that all clients deserve public relations representation? How do you decide whether to accept a client or decline the business?

Three things every PR practitioner should know to succeed in social media

If you were asked to give public relations practitioners the three best pieces of advice about how to succeed in social media, what would you tell them?

I’ve been asked to do that at a PR Agency Bootcamp organized by the Canadian Council of Public Relations Firms. I’ll be appearing with some social media-savvy panellists: Martin Waxman, Mark Evans, Michael O’Connor Clarke and Alex de Bold. So I’ll need to be on my best game in order to keep up with these folks.

As I thought through all the advice I could offer about being successful in social media, I settled on these three pieces of advice.

1)  Be a blogger.

If you don’t stand out from the crowd, you won’t have a stand-out career. You no longer are competing just with the person across town, but with people across the continent and the globe. The age of social media has made it possible for really smart and creative people to project their voice and their identity online – beyond their own local market right into yours. If you don’t raise your voice, they’ll scoop the best jobs and assignments right out from under your nose. Where will that leave you? Probably competing on cost for low value assignments and routine jobs. Competing on cost leads in only one direction – razor thin margins, working longer and longer hours, and burnout.

So, you need to stand out. And stand out in a way that will impress others who may be looking for smart, talented people.

“But,” you say, “I’m on Twitter and Facebook and I have thousands of followers and friends. That makes me stand out.” Well, maybe it makes you stand out as a well connected person and a person who likes to be part of the flow of chatter. But it does not make you stand out as a smart, thoughtful person.

Look around and you’ll realize that virtually all of the people in PR with large followings on Twitter and Facebook also have blogs in which they frequently post content into which they’ve put a lot of thought. Look at people like Steve Rubel, Mitch Joel, Shel Holtz, John Bell, Jay Baer, and Gini Dietrich. Yes, they have thousands of followers on Twitter. But they seed the conversation with intelligent, long form blog posts. That’s thought leadership. And it’s different from being a gadfly on Twitter or Facebook.

Don’t lurk in the shadows. People respect and follow those who have something original to say. There’s no excuse today for being unknown. You a unique perspective on the world. Share it.

And when you do share your perspective, put that perspective on your own place where you can develop your ideas over time. Where people can see your body of thought. Blogs are still the best place for that. You own your blog. It’s searchable. It is a platform for every type of content: text, audio, pictures and video. It’s linkable. If you have something worthwhile to say, why wouldn’t you put it on a blog?

Stand out from the crowd. Be a blogger.

2) Become the new beat.

We are in a constant search for expert opinion. Research is a neverending activity for people who need to write about a subject. So contribute to the body of knowledge.

Don’t think about yourself as someone who’s going to pitch stories to reporters. Think of yourself as a contributing member of a community of interest. Research and write as if you were a beat reporter.

Pick areas that you care about and structure your public relations practice around becoming a member of the expert community. Write about your area of expertise. Share what you know. Become recognized as someone who knows your stuff and contributes real value on an ongoing basis.

As you do this, you’ll find that you attract a following of other people who share your interest. Many of them will have blogs of their own. Some will even be reporters. And as they follow you, you’ll build credibility and trust. When you do talk about a client, you’ll be able to do this (with full disclosure, of course) to a group of people who already care about the subject area. They’ll know you and they’ll listen to you.

This is the future of public relations. Isn’t that better than building your workday around a series of cold call pitches to reporters who are little more than names on a media list?

3) Develop your own sources

There’s been a lot of talk from some people about how they stopped subscribing to RSS feeds or using their feed readers because they now get pointers to the content that matters to them through the people they follow on twitter or via Facebook status updates.

If you’re a serious professional trying to develop a reputation for expertise in an area, you absolutely need to recognize that getting your links through twitter or Facebook links means that others are making the primary judgments about what content you see and framing it in their perspective. That’s lazy and it’s also biases your own thinking. You should make up your own mind about what’s important and approach content from your own unique perspective.

I may see one thing in an article. You may see something totally different. Why? Because we are approaching that content from our own unique perspectives. So if you want to be taken seriously and if you want to be able to generate interesting, original writing, start looking at your feed reader again. Start finding and subscribing to interesting and authoritative voices and read those every day with a fresh eye to what may be in that content. That primary research will give you an advantage over everyone who is dependent upon what others may link to.

Your turn

So there it is. Three things that I would tell a PR practitioner about how to succeed in social media.

Do these make sense to you? Are there other things that you would put ahead of any of my points? Or do you think I’m just plain wrong? Let me know in a comment below this post. I’m always interested in learning from those who are prepared to consider and challenge my ideas. (Maybe that should be a separate piece of advice: Always keep an open mind.)

The way video is produced today

What does the picture to the right convey? Of course, it immediately shouts out video production. For years, we’ve seen cameras like this toted by professional news videographers. You see them at every news conference and at major events.

But that image of video production is becoming as outmoded as the image of the rotary telephone.

Take a look at this picture of Kevin Rose interviewing  Twitter co-founder Jack Dorsey for his Foundation video blog.

Kevin Rose interview Jack Dorsey

The tradtional video camera is totally absent from this picture, replaced by a trio of DSLR cameras. Producing top quality video. At an affordable cost.

The future of video production is here today.

Browsing Facebook is now secure, but not in Canada

Once again, Canadians can only envy our neighbours in the United States as they enjoy a much-coveted feature that a service provider hasn’t enabled for us. In this case, secure browsing of Facebook.

Earlier today, Facebook posted that, “Starting today we’ll provide you with the ability to experience Facebook entirely over HTTPS.” The post was illustrated with a graphic showing the option in the Account Security settings:

So, I clicked over to my Facebook Account Security settings and what did I discover? Facebook browsing may be secure in the U.S., but not yet in Canada. Canadian Account Security settings still lack the Secure Browsing (https)  option:

The delay in offering this option to Canada is ironic given that Canada’s Privacy Commissioner more than anyone has been holding Facebook to account for its capricious approach to privacy. I would have thought that anything that provides greater security of personal information would be rolled out in Canada at the outset.

I’ve asked on Quora when secure Facebook browsing will be available in Canada. If you know this information, please post the answer on my question or as a comment on this post.

UPDATE: It’s now Friday, two days since Facebook announced secure browsing. I just checked my Account Security settings again. The Secure Browsing option still does not appear. Is it unreasonable to think that Facebook could roll out a basic security feature like this to all of its subscribers at once?

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Thanks to the Blog Herald for pointing to the Facebook post about the new secure log in. Even if I can’t have it now, I know I want it, whenever it is turned on for Canadians.