What matters to you: Volume of followers or Community of interest?

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Inside PR 227 [ 25:08 ] Play Now | Play in Popup | Download

How many followers on social media are enough? Do you watch your numbers and constantly search for new ways to gain a new friend or an extra follower?

Do you see a herd or a community of interest?

In this week’s Inside PR, Gini Dietrich expresses her annoyance at discovering that some people seem to be using the #FF (Follow Friday) hashtag primarily as a means to get the attention of others on Twitter who have high follower counts. Ginny observed that some people she is following seem to point only to others who already have high follower counts. Ginny wonders whether those recommendations are sincere endorsements of content or instead, attempts to get those high follower people to reply, putting the original person’s ID in their Twitter stream and attracting more interest to themselves. Thinly veiled spam? An extension of the old-style interruption broadcast advertising psychology?

I monitor the number of followers, subscribers, mentions and comments on my blog and other social media as part of my calculation of return on investment. Given that my greatest cost of creating and sharing content is my time (and I always have other things that I could be doing with my time), I make a calculation of whether I am talking to myself or whether I am part of a community that shares my interests and is actively engaged with me. While I don’t put a dollar amount on that calculation, I do make a calculation of my relative return on the investment  of my time.

So, having admitted that I do track my numbers, why don’t I spend more time trying to dramatically increase my numbers of followers? The answer is simple: I am interested in engagement with the community that cares about my content, not in raw reach. What counts for me is a genuine connection with a community of interest, not simply growing the size of my audience.

How does that compare with your approach to social media?

Do you focus on finding and engaging with a clearly defined community of interest that corresponds with your personal interests or the interest of your organization? Or do you pursue ever larger numbers of subscribers, followers and friends?

Up close and personal with Movember and Prostate Cancer

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Today is an important anniversary for me. Ten years ago today I had surgery for prostate cancer. I’m one of the lucky ones. I’m still here to talk about it 10 years later.

I was lucky because my doctor had me take a PSA (prostate specific antigen) test while I was still in my 40s. I was younger than the average prostate cancer patient. But thanks to my doctor and the PSA test, my cancer was detected and treated at an early stage.

Prostate cancer is a scary thing for men. It threatens our self-identity. We don’t like to talk about it. And that’s not good.

Prostate cancer can be beaten. But to do this, men have to be less squeamish about talking about it. We need to talk to their doctors about the risk and have ourselves tested. We also need more research into better methods of detection and treatment for those who are diagnosed with prostate cancer.

That’s why I’m participating this year in the Movember campaign. Through the month of November, I’ll be joining thousands of other men growing a moustache to raise awareness of prostate cancer and to raise money to fund research into its detection and treatment.

I hope you’ll take a minute to think about whether you can make a contribution to overcoming this disease. Your contribution can take many forms. You could make a donation to defeat prostate cancer. Or you could participate yourself in growing a mustache for the Movember campaign. But you can also make a contribution simply by talking about prostate cancer and raising awareness that it can be tested for and treated.

With your help, there will be more men like me who can say, “I beat prostate cancer.”

Voice recognition software: finally ready for prime time

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Earlier this year, I posted about my discovery of the Dragon Dictation app for the iPad. I dictated a post directly into Dragon dictation on my iPad and then cut and pasted into Pro PR.ca.

Since that time, I’ve used Dragon on both my iPod Touch and iPad. If anything, I’ ve had even better results on my iPod Touch than on the iPad. But still, I do most of my writing on my PC and my notebook. So, when I saw that Nuance has released version 11 of their PC program, Dragon NaturallySpeaking, I thought I’ d give it a try.

I last used a dictation program on my PC a decade ago. At that time, I found I needed to correct so many words that the dictation program just wasn’ t of any real benefit to me.

However, the newest version of Dragon NaturallySpeaking absolutely blows me away. I’ ve been using it for the past two weeks. I don’ t think I’ m exaggerating to say that it is 99% accurate, maybe better. In fact, I’ m dictating this post using Dragon and it has made only two errors: it wrote ” NaturallySpeaking”  as two words, ” naturally speaking” and it wrote ” may be” instead of “maybe.” In both cases, it spelled these words correctly in this paragraph when I was more careful about my pronunciation.

Bottom line: Dragon NaturallySpeaking 11 achieves a degree of accuracy that makes it faster and more efficient to dictate first drafts of documents than to write them.

If you haven’ t looked at dictation software for your computer for the past few years, take a look at the current generation. Voice dictation finally is ready for prime time.

Inside PR Podcast: I want content that's relevant to me. How about you?

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I’m a big fan of podcasts. I listen to them in the car, at home, while I’m on the treadmill and on the subway. Thanks to podcasting, I can listen to my favorite programs when and where it’s convenient for me. But what’ s even better about podcasts is that I can find content that focuses on my interests. And my interests are much narrower than the general public’ s interests. This isn’t broadcasting. It’s content for me and my community.

Each week, Martin Waxman, Gini Dietrich and I record the Inside PR podcast. We talk about things that interest us as communications professionals who are also exploring the changes that social software and social networking have made possible in the ways that people find one another, form relationships and interact. We try to talk about what’ s really going on, not just what happened. So we look for the truths and trends that underlie the communications and technology developments of the week.

It’ s fun for us to share our thoughts. But it’ s even better when you tell us what you think. So, please do give us your ideas for what we should talk about on inside PR. You can reach us on our Inside PR podcast Facebook Group, by leaving a comment on the Inside PR blog, or by tweeting to @inside_PR.

Don’ t be a stranger. Don’ t be shy. Let us know what matters to you and what you would like Inside PR to talk about.

And because seeing is better than reading, here’s my video invitation to participate in setting the agenda for Inside PR.

Six keys to success in social media

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One of my colleagues, Pierre Killeen, developed a list of six strategic considerations that corporate communications should bear in mind when planning their approach to using social media. I was struck by how simple, yet true, these six considerations are. So, I’d like to share them with you.

Six keys to success in social media

1. Success in social media is about human resources. The major input into social media is people’s time. As social media success begins to take hold, the resource requirements will start to grow. Where additional resources are not an option, organizations will have to reallocate existing resources in order to meet ongoing social media needs.

2. Social media platforms facilitate connections and conversations between individuals, not between individuals and institutions. Despite the filter of a social media tool or application, the conversation still takes place between two individuals. This distinction is integral to understanding the social media landscape.

3. People use social media to remain current with news and information filtered from people they know and trust. Connecting with social media influencers engaged in your issues is a key way to earn and build trust and spread your message.

4. Social media communications are about communities, not about target groups and audiences. Whereas traditional communication strategies seek to push messages to audiences, social media strategies are about connecting with and building communities of interest and practice.

5. Social media is about engagement. Some organizations think of social media primarily as another channel for pushing out content. This is inconsistent with the nature of social media and will, ultimately, act as a barrier to social media success.

6. Social media is measurable. Social media communications are rich in data and metrics. If you don’t measure everything you are doing, you are missing the opportunity to understand what is going on and what you are participating in.

What do you think?

I’d welcome your thoughts. What do you think about these points? Do you agree with them? Are there other considerations that you would add?

Inside PR 225: A new Inside PR Podcast Facebook Group

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This week in Inside PR, Martin Waxman and I talk about the changing media landscape. This follows on recent changes to both the digital and traditional paper versions of the New York Times, Globe and Mail and Toronto Star.

We also have an audio comment on the power of Twitter to connect communities of interest from Jody Koehler, founder of Coopr PR in the Netherlands.

Also, if you haven’t seen it yet, check out the video of Jeff Jarvis‘ presentation in Frankfurt about creating publics. There’s a lot to think about in what Jeff is suggesting.

You can listen to the complete podcast by clicking on the player here.

Inside PR 225 Play Now | Play in Popup | Download

What do you think?

Finally, please remember that we produce this podcast as a way of connecting with out community of interest. You can reach us many ways – through a comment on this post or on the Inside PR blog, by leaving a video comment on our new Inside PR Podcast Facebook Group or by tweeting to @Inside_PR. We’d love to hear from you.

Meet RichardAtDell at Third Tuesdays in Toronto, Ottawa, Calgary, and Vancouver

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RichardAtDell is coming to Canada next month to speak at Third Tuesdays in Toronto, Ottawa, Calgary, and Vancouver. We’ll lead off with Third Tuesday Toronto #TTT on Monday, November 8, Third Tuesday Ottawa #TTO on Tuesday, November 9, Third Tuesday Calgary #CTT on Wednesday, November 10 and Third Tuesday Vancouver #TTV on Thursday, November 11.

Dell is one of the best known and longest standing case studies of the successful use of social media. It might well not have turned out this way. In fact, Dell was one of the early examples of a company on the receiving end of viral criticism and anger. Rather than go into a shell or attack its critics, Dell chose to enter the social media discussion, learn from it, win friends, and gradually turn things around. Today, Dell uses social media for many purposesw, including to connect with customers, build brand and as a retail channel.

RichardAtDell, aka Richard Binhammer, has been from the outset one of the constants in Dell’s social media presence. I first experienced Richard’s outreach as far back as 2006 when he commented on a post on my blog in which I’d written about a presentation by Robert Scoble in which Scoble had recounted the story of Jeff Jarvis’ upset with Dell. Richard reached out to me at a time when my blog had relatively few subscribers, acknowledging their problems but asking me whether I’d be prepared to acknowledge the efforts they were making to listen and act upon what they were being told. I was blown away just by the fact that a company at the other end of the continent would pay attention to me, let alone actually acknowledge me by coming into my place, my blog, to have a discussion. And yes, that made me a fan of RichardAtDell and Dell’s approach to social media.

Well, it’s not 2006 anymore. A lot has changed. And RichardAtDell has been there to experience the evolution of social media first hand. As the saying goes, he’s forgotten more than many of us ever will learn.

I hope that you’ll join us at Third Tuesday to hear from one of the leading corporate social media practitioners as he talks with us about the journey he’s been on, the path we’re following, and where he sees things going in the future.

Look for details and registration info in the next few days on each of the Third Tuesday Ottawa #TTO, Third Tuesday Toronto #TTT, Third Tuesday Calgary #CTT, and Third Tuesday Vancouver #TTV websites.

Thank you to our sponsors.

Once again, I’d like to thank our sponsors – CNW Group, Rogers Communications, Radian6, and Fairmont Hotels and Resorts. Your sponsorship makes it possible for us to bring great speakers not just to Toronto, but to Third Tuesdays across the country. You make third Tuesday a truly Canadian affair.

To whet your appetite

If you’re not familiar with the Dell story and RichardAtDell, you can get a taste of what we’ll be talking about at Third Tuesday by watching this video. Enjoy.

Video is the Ultimate Social Object

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When I started blogging on ProPR in 2005, blogging was strictly a text only affair. My first post was a headline with text. That’s all that WordPress, my chosen publishing platform, could handle.

But things didn’t stand still. And there were a rapid series of improvements to blogging software that let me add pictures, audio and video to my blog. Today, I include pictures in every post on ProPR to provide quick cues about the subject matter of the post. Depending on the subject, I may include an audio clip. However, more and more of what I produce involves video.

Video is the ultimate social object. It is visceral and immersive. It conveys a sense of personality. I can hear my publishing experience extends beyond text-based posts to include audio and video.

My colleague, Mike Edgell, has answered the question of “Why video?” in a short video. I think it makes the point very effectively. Take a look at it. And if you find it helps you explain to people why video is becoming the ultimate social object, please feel free to share it. It’s on YouTube with a Creative Commons Share Alike Non-commercial license.

If you want conversation, go where the people are.

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When I started the ProPR blog in 2005, the social media conversation was focused on blog posts, links, trackbacks and comments on those blogs.

But that changed with the introduction of Twitter and Facebook. Twitter gave us drop-dead simple posting and conversation. Facebook is hard-wired to connect with friends and signal affinity. Simple publishing platforms that everyone could use. And with simplicity came numbers. And with numbers came conversation.

As people flocked to these new publishing platforms, the conversation followed them. And I noticed a decreased in comments on ProPR.ca. But that didn’t mean that I noticed a decrease in the conversations I was involved in. In fact, I continued to find new people I’d follow and engage in conversation with them. But that now happened primarily on Twitter.

Over time, Twitter became my preferred social space. It seemed to be THE place where I found people sharing interesting links to long form content – a discovery engine driven by the people with whom I share interests. I began to follow people and others who shared my interests followed me. And as we did this, we shared content and replied to one another’s posts. All in 140 characters or less. On any device – desktop, laptop, tablet or mobile.

So, I followed my community from blogging to Twitter. And I’ve learned a lot from the conversation.

But one place I did not follow the conversation to is Facebook. I was an early adopter of Facebook and approached it as a place to connect with family and close friends. It was the place that I’d publish things that I only wanted to share with a small, close group of friends. And generally speaking, the content I found on Facebook reflected that – people sharing small gestures and information of personal import. What I rarely found on Facebook was the kind of thoughtful, deep dive content into specific topics. For that I still need to turn to blogs. Basically, people who invest a lot of effort into thinking through issues and writing about them prefer to post to places that they own and control, not to a platform that has an evolving business model and shifting policies regarding privacy, advertisement and the organization of content.

But … it’s foolish to ignore any place where more than 500 million people gather. And the revision of the Groups feature on Facebook has caused me to take another look at how I might make better use of Facebook.

As I said, Facebook is hard wired for connecting with friends and causes and signalling affinity for them. And there is a huge amount of conversation on Facebook.

So, I’m going to see whether Facebook Groups will provide a better vehicle for conversations around two communities that I belong to. I’ve set up a Inside PR Podcast Facebook Group and a  Third Tuesday Facebook Group. For the next two months,  I’ll make an effort to cross post information to these two groups and to participate in any conversations that develop there. At the end of those two months I’ll report back on what has happened and how they each compare to the other places that I use – ProPR.ca, the Inside PR podcast site, the Third Tuesday Meetup sites, my @thornley Twitter feed and the @Inside PR Twitter feed.

Already, I’ve realized one immediate benefit of Facebook. It makes creating and posting video comments dumb simple. I’ve posted an introductory video on the Inside PR Podcast group.

It’s not great quality. I created it on the spur of the moment using my iPod Touch. And that’s the first benefit of the new Facebook Group feature I’ve discovered. It makes posting and responding to video comments as easy as writing a test comment.

I’ll be interested to see whether the conversation flourishes in these places. I hope you’ll join me there.

Third Tuesday Measurement Matters Agenda

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The agenda for the Third Tuesday Measurement Matters conference has been published. Here’s the day’s schedule:

8:00 Registration opens

8:30 Opening Keynote
Katie Paine, KD Paine and Associates

9:00 – 10:15 Panel: Monitoring: How to set up and run your social media command centre
Martin Waxman, Chair

Sheldon Levine, Sysomos
Ryan Strynacta, Radian6
Pragya Dubey, MediaMiser

10:15 – 10:35 PostRank: Leading Edge Solutions to Social Media Measurement Challenges
Carol Leaman and Ilya Grigorik

10:35 – 10:55 Break

10:55 – 12:10 Panel: New metrics for new media – influence, engagement, resonance – and others?
Mark Evans, Chair

Darren Barefoot, Capulet
Brian Cugelman, AlterSpark
Ilya Grigorik, PostRank

12:10 – 12:30 Traackr: Leading Edge Solutions to Social Media Measurement Challenges
Pierre-Loic Assayag

12:30 – 13:30 Lunch

13:45 – 15:00 Panel: Analysis – more than skin deep – how to find real meaning

Terry Fallis, Chair

Claude Théoret, Nexalogy
Patrick Gladney, Social Currency
Rob Clark, Edelman

15:00 – 15:20 Radian6: Leading Edge Solutions to Social Media Measurement Challenges

David Alston

15:20 – 15:35 Break

15:35 – 16:50 Panel: Show us your ROI – Yes, we can demonstrate a return.

Donna Papacosta, Chair

Charles Funk, CNW/DNA13
Scott Lake, Swix
Christopher Berry, Syncapse

16:50 – 17:30 What’s next? What keeps the providers of Measurement and Metrics awake at night?
Katie Paine, Chair
Carol Leaman, PostRank
David Alston, Radian6
Pierre-Loic Assayag, Traackr

17:30 – 19:00: Reception and Cash Bar

Still some places open for participants

There are a small number of spots still open the conference. You can register online to attend Third Tuesday Measurement Matters.

We couldn’t do it without the support of our sponsors

Thank you to our sponsors: CNW Group, Rogers Communications, MolsonCoors Canada, Radian6 and Fairmont Hotels and Resorts. You have stood by us. Your contributions make it possible for us to focus on organizing and programming without having to worry whether we’ll be on the hook for hard costs. Thank you. Third Tuesday wouldn’t happen without you.