FeedBurner Fail

FeedBurner logoYesterday morning, I noticed that the number of subscriptions for ProPR that FeedBurner is counting decreased by 400 between Sunday and Monday. I tweeted about this and several other people chimed in that they had experienced similar issues.

Dave Fleet reported that he’d seen a similar loss of subscribers to DaveFleet.com. Martin Edic, the Marketing Director at social media measurement service Techrigy noted that changes to iGoogle had resulted in the loss of a number of his RSS feeds. Luke Armour and Ryan Coleman both saw a sharp drop off in the number of their subscriptions to their blogs, Observations of Public Relations and Found in Translation. And Jamie Oastler tweeted that one day last week, it had appeared that subscriptions to Idealien had dropped to zero before bouncing back to their usual level.

Later in the afternoon, I tried to check my stats again to see whether they were still wonky. But all I was able to get was FeedBurner’s version of the FailWhale.

Someone's in the woodshed

Unreliable stats. Service disruptions. Google acquired FeedBurner more than a year ago. With all those dollars on the balance sheet, you’d think that Google would ensure that FeedBurner performs as well as Google’s core search service.

Do you know what is going on with FeedBurner? Why isn’t Google investing in making it more reliable?

Your favourite WordPress plug-ins?

WordCamp Toronto 2008In my presentation at WordCamp Toronto this weekend. I’d like to illustrate how WordPress plug-ins have extended the power of WordPress as a publishing platform.

Plug-ins that stand out

What do you think are the best plug-ins for WordPress? What are the most innovative? What extend its capabilities as a platform? What make it easier to use?

What my Twitter Friends Say

Here are some of the answers I received when I asked my Twitter friends what their favourite WordPress plug-ins are:

Jason Prini, @jasonprini, suggests two plug-ins: He says “you should never have a WP install without am XML sitemap generator” and “for bilingual blogging qTranslate is the BEST I’ve found yet.”

Andraz Tori, @andraz, volunteers “Dopplr, Disqus (and Zemanta naturally).” Andraz is the founder of Zemanta. I just discovered the plug-in thanks to his tweet. I haven’t tried it out, but I’m really intrigued by it. (Malcolm Bastien, @malcolmbastien, also suggested Zemanta. Thanks Malcolm.)WordPress

Aaron Wrixon, @aaronwrixon, says “I’m a fan of WP-SpamFree for catching and killing spam comments.”

Melanie Baker, @melle, and Stephen Davies, @stedavies, make sure I don’t forget about Akismet. “I would have probably stopped blogging without it. Almost quarter of a million spam comments stopped.”

Daniele Rossi, @danielerossi, endorses PodPress and cforms

David Jones, @doctorjones, thinks “WPtouch and WordTube are great.”

Greg Godden, greggodden tells me that “Another good one is SimplePie and the SimplePie Core, used for handling RSS feeds.” O.K. I’ve got to be honest. I don’t get this one. Can anyone who is using SimplePie explain it to me it language a non-coder can understand?

@TanMcG from Praized asked me to check out the Praized plug-ins. And heck, they’re a great Montreal-based start-up who will be at WordCamp Toronto. So, I’m not embarrassed to help them promote their plug-ins with a plug.

John Biehler, @retrocactus, says “I just spoke at WordCamp Vancouver about FAlbum (randombyte.net)….it’s not super common so many may not have heard about it.”

Jordan Behan, jordanbehan sends me to look at, among others, flickrRSS and WP-Polls.

Finally, Brian Longest, @longest, pointed me to a post he’d written earlier this year identifying his top 10 WordPress plug-ins.

What do you think?

If you have a WordPress blog, please tell me which plug-ins you use and which you rate most highly. Are there other plug-ins that you find indispensable? What are your favourites? I’ll do another post following the presentation detailing the plug-ins I included and linking to the bloggers who suggested them.

Thank you for helping me with the research for this presentation.

One last thing:

As I look back at this post and the wealth of pointers people provided to me via Twitter, I realize that how lucky I am to have built up a community on Twitter of other people who share my interest. Mark Evans is SO right when he calls this “Twitter’s killer app.”

Hashtag Etiquette for Microblogging Search

TwitterWhen I chair a social media conference, I like to introduce the participants to Twitter and Twitter search at the beginning of the conference so that they can experience community building and conversation during the conference.

One of the participants at a conference I chaired last week posed the following question in an email:

Question for you about the use of #tags that came out of the way you used them at the conference. We are a co-sponsor of a series of [events] that revolve around various science topics. After my presentation and your use of the tags someone from one of the other sponsor of the [events] finally ‘got it’ and has asked me to add some social media elements to the events.

The next one is [next week].  I’d like to essentially Twitter the event, add some elements to our Facebook app and/or group and of course blog about it. The tag I’d use is #xxxxxxx.

Now for the question… You can’t ‘reserve’ a tag and we’d like  to do some pre-promotion through our e-mail lists and the co-sponsors’ web sites.  If I start using the tag in the next few days to make sure it doesn’t become something else ( not likely but you never can tell ) is that considered okay Twitter Etiquette or do I simply wait until the day of the event and start building up to it ?

My thoughts:

Often the same hashtag can be used for different events/contexts at different times (e.g. #ALI for the ALI Conference in September; #ALI when the Sports Hall of Fame is commemorating Muhammad Ali.)

However, to ensure that I’m not overlapping with a contemporaneous event, I’ll search for the term on search.twitter.com prior to beginning to use it. I count on others to do the same thing. So, if you start to use a hashtag now, others will discover in their search that you are using the hashtag and they will avoid using it while you are using it.

TwemesFinally, some people argue that if you are using a term that is truly unique to you, there is no need to use a hashtag. This was the case for an event like BlogOrlando, where the organizers decided to tweet without using hashtags. However, this works if you want to be discovered only in search.twitter.com. Your event will not be picked up in mircoblogging search services such as twemes.

Bottom line:

Hashtag etiquette relies on simple consideration. Use a tag that makes sense in the context of your event. Check before you begin to use it to ensure that no one else is using it. And feel free to start using it as soon as you will be generating enough tweets to make it a meaningful search term.

What do you think?

Do you agree with my advice? Would you add to it?

The best Websites built on WordPress?

WordCamp Toronto 2008I’ll be speaking at WordCamp Toronto on October 4. The theme of my session is “Blogging as a Cornerstone of Social Media.” Blogs are far from a spent force. In fact, blogging is being incorporated into an increasing number of Websites. And often we may not recognize that this has been done.

WordPress is being used as a platform and content management system for Websites that have embraced the concepts of conversation and interaction with community.

WordPressI’d like to include examples in my presentation of the smart Websites that are built on WordPress.

On Sunday, I asked on Twitter for examples of the best use of WordPress as a publishing platform. I received several responses.

  • Dave Cree, @clearpath_SEO, pointed me to the site for recently launched Propel Magazine, which is built on WordPress using the revolution theme. If he hadn’t told me it was built on WordPress, I would not have recognized it as such. A slick, clean, functional design.
  • Rob Cottingham, @robcottingham, said that the DreamHost Status site is built on WordPress. It’s not a very pretty site, but it’s a slamdunk use of the technology to stream info to a community of users and enable people to comment back.
  • Ryan Anderson, @ryananderson, sent me to look at the Ottawa Fringe Festival Website, which is built on WordPress. (And then later he told me it was built by 76design, my design shop. I didn`t know that. I guess I should pay closer attention to what we are working on.)
  • Ferg Devins, @molsonferg, told me that the Molson in the Community blog is built on WordPress. I like the way they incorporate a Vlog into their conversation.
  • And David Jones, @doctorjones, told me that Hill and Knowlton is using WordPress for social media newsrooms and releases. He didn’t have a live example to point me to on Sunday, but said he might have something live by the end of the week.

Now, I’d like to ask the same question of the people who visit Pro PR.

So, if you are reading this post, please tell me which Websites built on WordPress that have most impressed you.

I’ll do another post following the presentation detailing the examples I use and identifying/linking to the people who suggested them.

Thank you for helping me with the research for this presentation.

Meet the AideRSS team at Third Tuesday Toronto

AideRSSSince launching in July 2007, Waterloo-based AideRSS has been generating positive buzz among bloggers and analysts.

AideRSS’ PostRank algorithm provides bloggers and readers with a means to identify the content with which others have become most engaged. This saves readers time, enabling them to filter for only the most engaging content. It also helps content authors to focus on content that their readers want to have.

Now, Third Tuesday Toronto participants have a chance to meet and hear from the people behind AideRSS. Ilya Grigorik, Co-founder and Chief Technology Office, Jim Murphy, VP Development, and Melanie Baker, AideRSS’ Community Manager,  will speak at Third Tuesday Toronto on September 16.

Third TuesdayIlya, Jim and Melanie will talk about how they are building a company around Ilya’s PostRank concept. Melanie will talk with us about the approach she has taken to building and sustaining a community of users. And Jim and Ilya will give us insight into their plans for future growth and innovation.

I’m very big on AideRSS. I think that PostRank could well supply a significant piece of the social media measurement puzzle. And I’m looking forward to this session.

If you happen to be in Toronto on September 16, register online to attend Third Tuesday with AideRSS. Third Tuesdays are always a great place to meet and talk with others who are interested in new developments in social media. And the session with AideRSS will give us a chance to talk with the people behind one of the most promising Canadian social media startups.

Thanks to our Sponsor, CNW

As they have for the past year, CNW Group is once again underwriting the cost of the sound system. This is our largest cost item and CNW’s support enables us to keep Third Tuesday a free community-based event. Thank you CNW!

Read these posts for more background on AideRSS

Melanie Baker talks about the role of community manager at AideRSS

AideRSS’ Journey from Founders’ Dream to Professional Leadership

Ilya Grigorik explains PostRank

AideRSS’ PostRank Measures Engagement

AideRSS at DemoCampToronto14

Google Chrome Day Officially Declared

Google ChromeNetwork television may have to counter program against blockbusters like the Olympics, the election of a U.S. President or the Super Bowl.

But blogs are not like network television. There’s no need to fill a complete schedule. So I’m not even going to try to compete with the wave of coverage of Google Chrome that’s coming across the blogs I read.

I’ll be back tomorrow with some more posts about the first round of Third Tuesday social media meetups for this autumn plus my views on other lower profile, but equally deserving social apps like BackType.  But in the face of all the attention that’s being focused on Chrome, why waste good topics by posting today?

I concede. It’s officially Google Chrome Day.

Social Tools that let us down

There’s been some smart and engaging conversation by other bloggers in response to my Technorati and Me post about the decline of a social media tool I had once relied upon.

Shel Israel points out that it is inevitable and healthy that different tools will rise and fall as the social Web evolves: “Tools get better and we abandon old ones. … Following the evolution of tools is a good way to track the evolution of people all the way back to the time we lived in caves.  Technorati made some mistakes as a company if you ask me, but what’s really relevant is that someone else came out with a better tool and people moved on.”

Neville Hobson, who started the discussion with Shel Holtz on the FIR podcast 373 offered, “So my perception of Technorati now as a blog search tool is that it isn’t reliable any longer (although to be fair, I did a search just now, which did work). I end up Googling which, let’s face it, always works. And so I don’t use Technorati any more as a primary place to search. I still refer to Technorati when researching influencers online although I sometimes wonder how reliable that core aspect of its service really is, things like authority and ranking.”

Ari Herzog posts about his experience with Technorati: “What does it mean when I search on Technorati for “Michael Phelps” and find 11,030 results; whereas Google Blog Search provides 279,743?” I think it confirms that Technorati has fallen hopelessly behind.

Colin McKay riffs on his inability to stay faithful to any social media app. “I’m just a gigolo, baby. I’m looking for the short term hit, the thrill ride. … When it comes to online social media apps, I’ll grab on to something that’s functional and serves my needs. Is your app weak in some respect? Giddyup, I’m doubling up!”

Finally, Bob LeDrew carried the conversation forward with his reflections on two social apps that had let him down – Picassa -“my utter failure to get this to work, or to understand the benefits of it for me, after about three attempts at different times and on different machines, remains an unhealed wound” – and Pandora – “which I fell in absolute love with, and then closed off access to subscribers out of the United States.”

Do you have a story of a social media tool that you used to rely on but which let you down?

UPDATE:

Shel Holtz adds his own assessment of the problem with Technorati.

Dave Fleet adds FeedBurner to the list of disappointing services.

Technorati and Me

Sometimes it’s hard to admit that a longstanding relationship with a friend has withered to the point that it’s really just a memory. We cling to those memories of better time even though we don’t see one another day to day. TechnoratiAnd when we do, it’s just not the same.

That’s the way it is with Technorati and me.

There was a time when I would visit Technorati several times a day. I would regularly refer to Technorati to learn about a new blog I’d discovered. What author had registered ownership of the blog? How many inbound links came to it and from whom?

A blog’s Technorati Authority would provide a quick indicator of whether a blog was being paid attention to and by whom.

The Technorati search engine provided me with a unique view of content. Not only could I find the most recent posts on any topic, but I could also filter them by the Technorati Authority – selecting posts from all blogs, those with a little authority, some authority or a lot of authority.

And Technorati first introduced me to the concept of persistent search. It was the first search engine I found that enabled me to define a search and then subscribe to the results in my feedreader – telling me right away about new content that satisfied my search criteria without having to regenerate the search terms.

I registered ProPR on Technorati and followed the increase of my own authority (Yes, I visited daily just to watch the number increase.) I even registered my Twitter stream with Technorati and was delighted to see its authority climb as others linked back to my Twitter ID.

I could even rely on Technorati’s then-CEO, David Sifry, to post a quarterly analysis of the state of the blogosphere/ live web.

So, Technorati meant a lot to me. It was a search engine, a reference point to assess the relative weight of blogs and a source of analysis and insight into the growth of social media.

But….

A relationship is only strong so long as both parties are committed to it. And over time, I began to feel abandoned by Technorati. Management changes, money problems, a loss of focus, failed partnerships, service outages – all took their toll. I began to rely less and less on Technorati.

Google Blog SearchAnd just when my faith in Technorati was being challenged, Google enticed with its own social media search engine. I began to hang out more often with my new Google friend.

As I divided my loyalties, I noticed that the results from Google Blog Search was finding posts and content that Technorati was missing.

But my emotional attachment with my old friend Technorati kept me coming back. I’d continue to routinely set up persistent searches on both Google Blog Search and Technorati.

On top of this, Technorati was failing to maintain its innovation leadership. Technorati authority was the bluntest of instruments. But it had its own authority, being widely cited and incorporate in indexes like the AdAge Power150. But despite the fact that its many users criticized the basic methodology, Technorati failed to improve. It left the field wide open to startup AideRSS to make the big advance with its PostRank algorithm.

And so it ends…

Finally, I am throwing in the towel on Technorati. I no longer receive benefits that justify the time to go to the site and conduct a search. Google blog search reliably provides me with more complete results. So, why spend the time setting up and reviewing search results from a second service that has proven itself so unreliable?

And as I have come to doubt the completeness of Technorati’s search results, I’ve grown ever more reluctant to place any reliance on Technorati Authority.

So, at the end of the day, I find myself rarely going to Technorati.

The only time I use it now is when I am doing social media monitoring for a client. Why? Because as superior as it is, Google isn’t perfect. And Technorati is still better than the field of also-rans (Ice Rocket anyone?). And when I’m doing work for a client, i need a “second dip” to be sure that I haven’t missed anything. So, for now, I turn to Technorati as backup. A far humbler fate for Technorati than I had once expected for it.

How about you?

Are there social media tools and apps for which you once had high hopes that you now find yourself using and visiting less often? Tell us about it.

To get the ball rolling, I’m asked Dave Fleet, Bob LeDrew, Mitch Joel, Colin McKay and Shel Israel to tell us about a social media tools with which they once had a warm and deep relationship with that has now lapsed.

Credit where credit’s due

This post was inspired by Shel Holtz and Neville Hobson‘s discussion of Technorati’s unreliability on the FIR podcast 373.

Ramius’ Philippe Dame talks about the Sixent social networking platform

Sixent BetaYesterday, I posted about the very positive experience I’ve had trying out the beta of the new social networking platform, Sixent.

It’s not surprising how good Sixent is right out of the gate if you consider that Ramius has had extensive experience with online collaboration. Its Community Zero product has been in use by corporations and organizations for almost a decade. They’ve clearly applied the insight they gained through Community Zero in building a user friendly, intuitive, functional and fun social network platform.

Philippe DanePhilippe Dame, Ramius’ C.O.O., sat down with me recently to talk about Sixent and what he believes makes it stand out.

In creating Sixent, the Ramius’ team’s objective was to “create a social network in which people could share their life the way they want to and connect with people in a meaningful way.” The key to their approach to this is to provide Sixent users with a “lot of control over how they connect with people,” explains Philippe. This translates into “how they disclose their own information and how they disclose content to people.”

“We’ve tried to emulate exactly how people want to present their own personas online. We all operate personal and professional sides. Now with social media and the Web, we’re becoming more familiar with having a public side – be it a Twitter feed or other kinds of services. We want to provide you with adequate ability to segment what you would say and show about yourself, and do so in a really easy to use way.” Philippe suggests that Sixent’s approach to enabling users to show different profiles to different people, “provides a degree of control that is unprecedented.”

“With our heritage in enterprise collaborative software, we are taking it to a corporate market in the fall,” Philippe says. “The idea of categorizing your contacts and having multiple profiles plays well in terms of people’s dual roles of interacting with their colleagues as well as dealing with partners and customers that go outside the firewall. People don’t want to join multiple social networks. So, if they can have a single dashboard and identity, and achieve these things in a controlled way, we think we’ve got a success on our hands.”

“This is an environment in which you are trying to provide a utility to your users so that different kinds of interactions can take place that weren’t previously possible. If they can connect that back to a growing public network, it can provide both great utility for the organization in terms of a deeper reach into the social graph of their own customers and partners. It can also work on the reverse, where users are now able to interact on a personal level in a kind of sister network and be getting more utility from it and therefore coming back on a regular basis, really solving the key adoption issue of getting people to be on your network and to be productive people there.”

First impression of Sixent: A winning social networking platform with a twist

Community managers, marketers and communicators have a new community building tool.

Sixent BetaOttawa-based Ramius has pulled the wraps off its new social networking platform, Sixent.

I’ve been testing the Beta. And so far, I’m very impressed with this platform. I think it has a potential to be an industry leader.

Right off, I was struck by how easy Sixent is for a new user to master. The first thing that hit me when I signed on for the first time was the outstanding tutorials and demonstrations. There’s a popup help and tutorial box that explains the features of Sixent and guides new users through every task they might want to perform in order to make use of the community.

Sixent Welcome PopUp

Once you’re past the basics, everything is intuitive, easy to use and the information you want is where you’d expect it to be.

New users are asked to create three profiles – personal, professional and public. This is easier than it sounds. A neat feature of the set up screen enables you to set up the basic information that you’d like to make available in your public profile and then copy it with one click to your professional and personal profiles. You can then enter the additional information you want to share with people who you will let see each profile. In my case, for example, I share my age with friends who have access to my personal profile, but now with those who can only see my business profile. Sixent makes this incredibly easy to set up and then use. It took me less than 10 minutes to set up all three profiles.

Different users will see only the profile you want them to see

The software also lets users add additional profiles. So I set up a “social media” profile that includes additional information about my geeky side that will only be meaningful to the people who read my blog and share my interest in social media and online community.

Sixent is aimed squarely at the enterprise market. However, the developers at Ramius have designed it to be familiar and intuitive to people already on Facebook and the other mass consumer social networking sites. This design approach will make it very easy for corporations to use it as a platform for social networks inside and outside the organization, as users will be able to immediately begin to use an interface that seems very familiar.

Let’s try it together

The only problem I have so far with Sixent? There isn’t a very big community there. However, that can be fixed pretty easily. All that has to happen is for you and others to join and try it out.

If you want to try out Sixent, I’m “thornley.” Add me as a contact on sixent and let’s explore its usefulness together.